Welsh-Speaking Senior Practice Administrator

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 25,000 - 32,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a senior administrative professional to provide support to the Practice Clinical and Management team. The post holder will oversee the managed practice administration requirements for the Practice and Complaints team and will work with autonomy.

This role requires excellent judgement, strong organisational ability, and the capacity to cope with tight, multiple deadlines. Welsh language ability is essential for this post.

Qualifications

• Essential NHS/health service administrative experience.
• Experience handling customer/patient complaints at all levels.
• Strong organisational and time-management abilities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage complaints from logging to resolution with timely feedback to stakeholders.
• Oversee Operational management of the Reception and Administration Team, including staff supervision and rotas.
• Prepare and monitor clinical appointment diaries, ensuring demand and capacity meet service needs.
• Convene practice and multi-disciplinary meetings, preparing agendas and minutes and tracking actions.
• Run EMIS searches to support call and recall of chronic disease patients.
• Assist with gathering statistics and information when required.
• Perform other senior administration and clerical duties as required by the Practice Managers.

Skills

Organisational skills

Effective communication

Prioritisation & deadlines

Education

NVQ Level 4 in Admin

Job description

Betsi Cadwaladr University Health Board in North Wales is seeking a senior administrative professional to provide support to the Practice Clinical and Management team. The post holder will oversee the managed practice administration requirements for the Practice and Complaints team and will work with autonomy.

This role requires excellent judgement, strong organisational ability, and the capacity to cope with tight, multiple deadlines. Welsh language ability is essential for this post.