Senior Practice Administrator

NHS; Colwyn Bay; Remote; GBP 29,000 - 32,000; Part time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is advertising for a part-time General Practice Grade Band 4 senior administrative post in Colwyn Bay. The role supports the Practice Clinical and Management team and manages the complaints process, with duties including rota planning and diary administration.

The successful applicant will work autonomously, handle complex deadlines, and contribute to improving practice services. Welsh language ability is essential for this post.

Qualifications

• Good standard of education.
• NVQ Level 4 in Admin or equivalent.
• ECDL.

Responsibilities

• Manage complaints, logged, investigated and resolved promptly.
• Oversee reception and admin team including supervision, staffing and rotas.
• Prepare and monitor diaries, coordinate meetings and support clinical scheduling.

Skills

Excellent organisational skills

Effective communication

Prioritise and meet deadlines

Supervisory skills

Education

NVQ Level 4 in Admin or equivalent

ECDL

Job description

Main area General Practice Grade Band 4 Contract Permanent Hours Part time - 33.5 hours per week (Monday to Friday) Job ref 050-AC441-0926W-A

Employer Betsi Cadwaladr University Health Board Employer type NHS Site West End Medical Centre Town Colwyn Bay Salary £28,819 - £31,626 per annum, pro rata Salary period Yearly Closing 15/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this post

The post holder will provide efficient and comprehensive senior administrative support to the Practice Clinical and Management team. The post holder will be responsible for overseeing the provision of the managed practice administration requirements for the Practice and Complaints team.

The post holder will work with a degree of autonomy as the post contains a range of duties frequently undertaken at the post holder’s own initiative with limited supervision. This requires excellent judgement, organisational ability, communication skills, and the ability to cope with working to tight and multiple deadlines. Additionally, the post holder will be responsible for handling and resolving complaints, ensuring that all issues are addressed promptly and effectively.

Main duties of the job

Key Responsibilities:

• Manage complaints, ensuring they are logged, investigated, and resolved in a timely and effective manner, and that feedback is provided to all relevant parties.
• Handle difficult situations with patients, carers, and staff, such as complaints, which require tact and empathy.

Responsible for the operational management of the Reception and Administration Team, including staff supervision, recruitment, training, performance management, and the preparation and maintenance of rotas to ensure adequate staffing levels and service continuity.

• Prepare and monitor Clinical appointment diaries, reviewing the demand and capacity on a daily basis to ensure service needs are met.
• Convene practice and multi-disciplinary meetings, including the preparation of agendas and production of minutes, ensuring any actions are dealt with within the agreed timeframes.
• Run searches and reports within the EMIS system to support the call and recall of chronic disease patients.
• Assist with the gathering of statistics and information when required.
• Perform other senior administration and clerical duties as required by the Practice Managers.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

• Good Standard of Education
• NVQ Level 4 in Admin or equivalent
• ECDL

Experience

• Previous experience within an NHS environment
• Previous experience with Customer/Patient Complaints at all levels
• Previous experience working within a busy office

Skills

• Excellent Organisational Skills
• Effective Communication skills, both written and verbal.
• Ability to prioritise and meet deadlines
• Supervisory Skills

Personal Qualities

• Ability to work in a team/work unsupervised
• Ability to cope with complex/distressing situation in person and on the telephone
• Flexibility in meeting service needs

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.