Senior Planner: Repairs & Scheduling Lead

Mears Group; Aylesham; Vor Ort; GBP 27.000 - 34.000; Vollzeit

Benefits dieser Stelle

Company Sick Pay

Life Assurance (2x annual salary)

Pension plan 5% employee / 3% employer

25 days annual leave + bank holidays

Learning and development opportunities

Zusammenfassung

Mears Group is seeking a qualified Senior Planner to join the repairs team in Dover. You will lead the planning function, ensure efficient scheduling of repairs and maintenance, and guide the planning team while coordinating with operations to improve service delivery.

The role requires strong scheduling knowledge, team leadership, and a focus on customer satisfaction. This permanent, full-time position offers a competitive salary and benefits in the UK.

Qualifikationen

• Experience in a planning or senior planning role within repairs, maintenance, housing, facilities management or similar.
• Experience leading, mentoring, or supporting a planning/scheduling team.
• GCSEs in English and Maths.
• Strong knowledge of scheduling and workforce planning processes.
• Experience using job management, workforce scheduling, and appointment booking systems.
• Ability to analyse performance data and use reporting tools to drive improvements.
• Excellent organisational, prioritisation and communication skills.
• Ability to work in a fast-paced, pressurised environment.
• Strong customer service focus with professional handling of issues.
• Experience scheduling multi-trade repairs using ICT appointing tools.
• Good understanding of repairs and maintenance operations.

Aufgaben

• Lead and support a team of planners to schedule repairs and maintenance appointments efficiently.
• Manage allocation of operatives and subcontractors to maximise productivity.
• Monitor daily work schedules and manage appointments, follow-ons, and overdue jobs.
• Act as escalation point for complex scheduling and resource planning issues.
• Produce and analyse performance reports to monitor KPIs and service delivery.
• Collaborate with Supervisors, Managers, Administrators and Contractors for a smooth customer journey.
• Support workforce planning by identifying resource gaps and capacity challenges.
• Ensure scheduling systems and tools are updated and used effectively.
• Prioritise emergency and urgent repairs to minimise disruption and maintain service excellence.
• Maintain records to support compliance and audits and promote best practice.

Kenntnisse

Planning experience

Senior planning

Team leadership

Scheduling knowledge

Job management systems

Workforce scheduling

Data analysis

Communication

Organisational skills

Ability to work under pressure

Ausbildung

GCSE English and Maths

Tools

Job management systems

Workforce scheduling tools

ICT appointing tools

Jobbeschreibung

Mears Group is seeking a qualified Senior Planner to join the repairs team in Dover. You will lead the planning function, ensure efficient scheduling of repairs and maintenance, and guide the planning team while coordinating with operations to improve service delivery.

The role requires strong scheduling knowledge, team leadership, and a focus on customer satisfaction. This permanent, full-time position offers a competitive salary and benefits in the UK.