Senior Pensions Client Director — Trusted Adviser & Growth Leader

Aptia UK Limited; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Aptia is seeking an experienced Client Director or Senior Client Director to join its UK Pensions practice, guiding a portfolio of clients across consulting and administrative services. The role centers on building trusted partnerships, driving growth, and delivering exceptional client outcomes while aligning with operational, consulting and leadership teams.

You will oversee the strategic relationship with clients and trustees, influence strategy, and ensure high-quality service delivery.

Qualifications

• Significant client relationship or account management experience within pensions
• Strong knowledge of UK pension arrangements including DB and DC schemes
• Experience managing complex client portfolios and delivering commercial objectives
• Track record of identifying and winning additional business opportunities

Responsibilities

• Leading and developing relationships across a portfolio of pension clients
• Acting as the senior client contact and trusted adviser for clients and trustees
• Driving client retention, satisfaction and long-term partnership growth
• Identifying and converting opportunities for additional services, projects and revenue growth
• Leading client review meetings and presenting service performance, insights and improvement plans
• Partnering with operational teams to ensure service excellence and delivery against SLAs and KPIs
• Managing escalations and resolving complex client issues effectively
• Supporting contract renewals, commercial negotiations and tender responses
• Monitoring portfolio performance, profitability and commercial outcomes
• Staying ahead of industry developments and regulatory change to provide informed guidance to clients

Skills

Client relationship

Pensions knowledge

Account management

Job description

Aptia is seeking an experienced Client Director or Senior Client Director to join its UK Pensions practice, guiding a portfolio of clients across consulting and administrative services. The role centers on building trusted partnerships, driving growth, and delivering exceptional client outcomes while aligning with operational, consulting and leadership teams.

You will oversee the strategic relationship with clients and trustees, influence strategy, and ensure high-quality service delivery.