Client Director

Aptia UK Limited; Exeter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Aptia UK Limited is seeking a Client Director for its Exeter office to drive service excellence and foster client relationships in the Pensions Administration sector.

The ideal candidate will have a profound understanding of defined benefit pensions and a proven track record in client-facing roles. This hybrid role offers an opportunity to make substantial contributions to client engagement and commercial growth.

Joining a company dedicated to diversity and inclusion, you'll champion operational leadership while ensuring compliance and satisfaction.

Qualifications

• Experience in Pensions Administration sector.
• Proven background in client-facing roles within third-party administration environments.
• Strong operational and commercial acumen with track record of performance.

Responsibilities

• Own high-impact client relationships, aligning with service commitments.
• Lead day-to-day services of Pension Administration teams.
• Identify opportunities for commercial growth and implement improvement plans.

Skills

Client relationship management

Operational leadership

Commercial acumen

Stakeholder management

Communication skills

Job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting‑edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job Requirements

The Role Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members? If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you. Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships. You will champion service excellence, drive commercial growth and safeguard member satisfaction. This is a hybrid working role and could be aligned to our office in Exeter.

What you’ll be doing:

• Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
• Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
• Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
• Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
• Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
• Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
• Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.

Here’s what we’re looking for:

• Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
• A proven background in client‑facing roles within third‑party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role.
• Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
• Excellent leadership, stakeholder management, and communication skills.
• A proactive, solutions‑driven mindset and a desire to make a meaningful impact.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Diversity & Inclusion

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.