Pensions Client Director — Growth & Service Leader

Aptia Group; England; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading firm in pensions administration is seeking an experienced Client Director to manage client relationships and oversee Pension Administration operations. In this role, you will ensure service excellence and strive for commercial growth while operating in a hybrid environment primarily located in Glasgow. The ideal candidate will have a strong understanding of defined benefit pensions and a proven background in client-facing roles.

Qualifications

• Deep understanding of defined benefit (DB) pensions and administration complexity.
• Proven background in client-facing roles within third-party administration.
• Strong operational and commercial acumen with a history of meeting targets.

Responsibilities

• Nurture high-impact client relationships aligned with service commitments.
• Lead day-to-day Pension Administration services against KPIs.
• Identify commercial growth opportunities and work on revenue delivery.

Skills

Client-facing roles

Operational acumen

Leadership skills

Stakeholder management

Communication skills

Job description

A leading firm in pensions administration is seeking an experienced Client Director to manage client relationships and oversee Pension Administration operations. In this role, you will ensure service excellence and strive for commercial growth while operating in a hybrid environment primarily located in Glasgow. The ideal candidate will have a strong understanding of defined benefit pensions and a proven background in client-facing roles.