Senior Pension Administrator & Client Solutions Lead

Aptia UK Limited; City of Edinburgh; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Aptia UK Limited is seeking an experienced Pensions Administrator to support clients and scheme members with complex queries and calculations. You’ll peer review, coach junior colleagues, and advise on legislative changes while maintaining strong client relationships. The role is hybrid, aligned to Aptia UK offices, with focus on accuracy and process improvement. The team values precision and collaborative delivery.

Qualifications

• Experience liaising with clients and trustees.
• Ability to perform complex pension calculations, and peer review other calculations to high accuracy.
• Strong knowledge of member calculation processes and DB schemes.
• In-depth knowledge of UK pensions legislation.
• Good communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Able to analyse and improve processes.
• Desirable: PMI professional qualification.

Responsibilities

• Communicate with clients and scheme members on complex queries via letter, email or phone.
• Understand scheme details and ensure activities align with scheme rules.
• Perform complex pensions calculations and enter data using automated and manual processes.
• Support team with checking and use MI reporting to monitor progress.
• Ensure errors and complaints are handled per procedures and timescales.
• Monitor project income and coordinate with manager to deliver on plan and budget.
• Identify opportunities to generate additional revenue within the client group.

Skills

Pensions administration

Complex pension calculations

DB scheme knowledge

Client liaison

UK pensions legislation

Education

PMI qualification

Job description

Aptia UK Limited is seeking an experienced Pensions Administrator to support clients and scheme members with complex queries and calculations. You’ll peer review, coach junior colleagues, and advise on legislative changes while maintaining strong client relationships. The role is hybrid, aligned to Aptia UK offices, with focus on accuracy and process improvement. The team values precision and collaborative delivery.