Client Director – Pensions & Admin Growth Leader

Aptia Group; Glasgow; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Aptia Group in Glasgow is searching for a Client Director to manage client relationships and lead operational teams in Pensions Administration. This hybrid role is ideal for an experienced individual passionate about client satisfaction and operational excellence.

The successful candidate will demonstrate strong leadership skills and a deep understanding of defined benefit pensions. You'll have the opportunity to drive commercial growth and enhance service delivery through strategic initiatives.

Qualifications

• Proven background in client-facing roles within third-party administration environments.
• Experience in operational roles with client-facing responsibilities.
• Track record of delivering against financial and performance targets.

Responsibilities

• Own and nurture high-impact client relationships.
• Lead day-to-day services of Pension Administration teams.
• Identify opportunities for commercial growth.
• Collaborate on operational improvement plans.
• Ensure compliance with internal policies and external regulations.
• Manage cost control and support audit processes.

Skills

Deep understanding of defined benefit pensions

Strong operational and commercial acumen

Excellent leadership skills

Stakeholder management

Communication skills

Proactive solutions-driven mindset

Job description

Aptia Group in Glasgow is searching for a Client Director to manage client relationships and lead operational teams in Pensions Administration. This hybrid role is ideal for an experienced individual passionate about client satisfaction and operational excellence.

The successful candidate will demonstrate strong leadership skills and a deep understanding of defined benefit pensions. You'll have the opportunity to drive commercial growth and enhance service delivery through strategic initiatives.