Senior Pension Administrator — Training & Quality Lead

Equiniti; England; Sur place; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Save For Your Future

Health and Wellbeing

Employee discounts

Flexible Benefits

Time Off

Winning together

Learning & Development

Résumé du poste

Equiniti is recruiting a Senior Pension Administrator to lead and quality-assure pension administration work. You will liaise with a Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure timely authorisations and guidance, driving continuous improvement in customer service.

The role focuses on developing team skills, handling complex casework, and delivering accurate pension calculations while contributing to projects and process enhancements within a collaborative

Qualifications

• Strong experience in a pensions administration/senior pensions administration role.
• Excellent attention to detail and ability to follow defined processes.
• Strong communication skills and commitment to customer service.
• Ability to build positive working relationships and learn new systems.

Responsabilités

• Provide administration services to customers, working to agreed targets.
• Complete/check casework and provide feedback.
• Resolve customer enquiries (oral and written).
• Draft non-standard correspondence in response to customer enquiries.
• Perform and issue pension calculations including manual calculations.
• Carry out projects and ad-hoc activities as directed by Team Leader.

Connaissances

Pensions admin

Attention to detail

Customer service

Communication skills

Team collaboration

Numeracy

Description du poste

Equiniti is recruiting a Senior Pension Administrator to lead and quality-assure pension administration work. You will liaise with a Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure timely authorisations and guidance, driving continuous improvement in customer service.

The role focuses on developing team skills, handling complex casework, and delivering accurate pension calculations while contributing to projects and process enhancements within a collaborative