Pensions Administration & Data Quality Specialist

Equiniti; Crawley; Sur place; GBP 21 000 - 30 000; Plein temps

Résumé du poste

Equiniti is recruiting for a Pensions Administration Support role within our Operations team in Crawley. You will handle confidential pension queries, maintain accurate records, and support clients across financial services and public sector clients.

The role emphasizes data accuracy, customer service, and process adherence. We seek candidates with GCSEs in Maths and English, strong numeracy, good written and verbal communication, and the ability to work within defined processes.

Qualifications

• GCSE Maths and English Grade C.
• Strong numeracy and literacy skills.
• Good written and communication skills.
• Ability to develop working relationships and follow defined processes.

Responsabilités

• Provide administration service to customers as per Service Level Agreement.
• Maintain up-to-date filing and records for the department, ensuring data accuracy.
• Process routine and non-routine documentation within defined procedures.
• Resolve customer enquiries based on knowledge of customer requirements.
• Draft non-standard correspondence in response to customer enquiries.
• Enter customer details and access customer information.
• Collate and analyse data and produce routine reports to update records.
• Identify and implement small process improvements to improve throughput and service.
• Carry out projects and ad-hoc activities as directed by the Team Manager.

Connaissances

GCSE Maths

GCSE English

Numeracy

Written communication

Interpersonal skills

Process adherence

Financial awareness

Data entry

Formation

GCSE Maths and English

Description du poste

Equiniti is recruiting for a Pensions Administration Support role within our Operations team in Crawley. You will handle confidential pension queries, maintain accurate records, and support clients across financial services and public sector clients.

The role emphasizes data accuracy, customer service, and process adherence. We seek candidates with GCSEs in Maths and English, strong numeracy, good written and verbal communication, and the ability to work within defined processes.