Pensions Administration Lead - Training & Quality

Equiniti; Crawley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Save For Your Future - Equiniti Pensi

Life assurance cover at 4x salary

Employee discounts – EQ Wins

Flexible Benefits – flex plan options

Time Off – 29 days + holidays

Volunteer days – 2 days

Awards recognition – ICON vouchers

Learning & Development – LinkedIn

Counselling & wellbeing support

Job summary

Equiniti is seeking a Senior Pension Administrator in Crawley to lead training and development for Pension Administrators and to quality-assure work performed by the team. The role requires close collaboration with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure timely, accurate authorisations and guidance.

Key duties include delivering admin services to clients, managing casework, resolving enquiries, drafting non-standard replies, and performing

Qualifications

• Excellent attention to detail and ability to follow defined processes.
• Strong communication skills and customer-focused mindset.
• Ability to develop positive and productive working relationships.
• Computer literate with willingness to learn multiple systems.
• Strong numeracy and literacy skills.

Responsibilities

• Provide administration services to customers, working to agreed targets.
• Check and complete casework and provide feedback.
• Resolve customer enquiries (oral and written).
• Draft non-standard correspondence in response to enquiries.
• Perform and issue pension calculations, including manual calculations.
• Carry out projects and ad-hoc activities as directed by the Team Leader.

Skills

Attention to detail

Communication skills

Customer service

Relationship building

Numeracy and literacy

IT skills

Job description

Equiniti is seeking a Senior Pension Administrator in Crawley to lead training and development for Pension Administrators and to quality-assure work performed by the team. The role requires close collaboration with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure timely, accurate authorisations and guidance.

Key duties include delivering admin services to clients, managing casework, resolving enquiries, drafting non-standard replies, and performing