Pensions Administrator

Equiniti; Crawley; On-site; GBP 21,000 - 30,000; Full time

Job summary

Equiniti is recruiting for a Pensions Administration Support role within our Operations team in Crawley. You will handle confidential pension queries, maintain accurate records, and support clients across financial services and public sector clients.

The role emphasizes data accuracy, customer service, and process adherence. We seek candidates with GCSEs in Maths and English, strong numeracy, good written and verbal communication, and the ability to work within defined processes.

Qualifications

• GCSE Maths and English Grade C.
• Strong numeracy and literacy skills.
• Good written and communication skills.
• Ability to develop working relationships and follow defined processes.

Responsibilities

• Provide administration service to customers as per Service Level Agreement.
• Maintain up-to-date filing and records for the department, ensuring data accuracy.
• Process routine and non-routine documentation within defined procedures.
• Resolve customer enquiries based on knowledge of customer requirements.
• Draft non-standard correspondence in response to customer enquiries.
• Enter customer details and access customer information.
• Collate and analyse data and produce routine reports to update records.
• Identify and implement small process improvements to improve throughput and service.
• Carry out projects and ad-hoc activities as directed by the Team Manager.

Skills

GCSE Maths

GCSE English

Numeracy

Written communication

Interpersonal skills

Process adherence

Financial awareness

Data entry

Education

GCSE Maths and English

Job description

Management Level H Main Purpose of Job Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.

Core Duties/Responsibilities

• Provide administration service to customers as per Service Level Agreement
• Maintenance of up to data filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defined procedures
• Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputs customer details and accesses customer information
• Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Carry out projects and ad-hoc activities as determined by the Team Manager

Skills, Knowledge & Experience

• GCSE (or equivalent) Maths and English Grade C
• Strong numeracy and literacy skills
• Good written and communication skills
• Ability to develop working relationships
• Ability to work within laid down processes and procedures
• Basic financial awarenessPrevious experience in a financial/pensions environment is desirable
• Working to SLAs
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Computer literate with a willingness to learn a variety of systems
• Previous DB pensions experience is an advantage but not essential

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.