Pensions Administrator

Equiniti; Crawley Down; Vor Ort; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Save For Your Future – Pension Plan

Health & Wellbeing support

Employee discounts

Flexible benefits through flex plan

Holiday entitlement + volunteer days

Awards recognition (ICON vouchers)

Learning & Development via LinkedIn

Zusammenfassung

EQ Retirement Solutions is seeking a Pensions Administrator to join the operations department. You will provide administration services to customers under the Service Level Agreement and support day-to-day client queries relating to pension administration.

Ideal candidates will have strong administration skills, numeracy and literacy, and experience in financial/pensions environments. The role involves handling confidential information and supporting process improvements within a busy team.

Qualifikationen

• GCSE Maths and English at Grade C or above.
• Strong numeracy and literacy skills used in everyday tasks.
• Good written and verbal communication required.
• Ability to build working relationships with colleagues and clients.
• Ability to follow defined processes and procedures.
• Basic understanding of financial awareness relevant to pensions.
• Experience in financial/pensions environment is desirable.
• Ability to work to Service Level Agreements (SLAs).
• Strong focus on delivering excellent customer service and timely, accurate results.
• Proficiency with computers and learning new systems.

Aufgaben

• Provide administration service to customers as per Service Level Agreement.
• Maintain up-to-date filing and records for the department and check data integrity.
• Process a wide range of routine and non-routine documents per procedures.
• Resolve customer enquiries using knowledge of customer requirements.
• Draft non-standard correspondence in response to inquiries.
• Input customer details and access customer information.
• Collect and analyse data to produce routine reports and updates to records.
• Identify and implement process improvements to improve throughput and service.
• Carry out projects and ad-hoc activities as directed by the Team Manager.

Kenntnisse

Numeracy

Literacy

Written communication

Relationship building

Process adherence

Financial awareness

Pensions industry experience

SLAs

Customer service excellence

Quality & timeliness

Computer literacy

Ausbildung

GCSE Maths & English (Grade C)

Jobbeschreibung

Management Level

H

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confi dent fi nancial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summar y

EQ Retirement Solutions are looking for a Pensions Administrator to join their operations department. The main purpose of the role is to Provide administration service to customers as per Service Level Agreement and is a great opportunity for candidates with strong administration skills and experience. You will be working with clients on a day-to-day basis, assisting and supporting them with highly confi dential and potentially complex queries regarding their pension administration.

Core Duties/Responsibilitie s

• The successful candidate will be responsible for the following:
• Provide administration service to customers as per Service Level Agreement
• Maintenance of up to data fi ling and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defi ned procedures
• Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputs customer details and accesses customer information
• Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
• Identifi es and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Carry out projects and ad-hoc activities as determined by the Team Manager

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

Skills, Capabilities and Attributes

• The ideal candidate will have the below skills, capabilities and attributes essential or preferred.
• GCSE (or equivalent) Maths and English Grade C
• Strong numeracy and literacy skills
• Good written and communication skills
• Ability to develop working relationships
• Ability to work within laid down processes and procedures
• Basic financial awareness
• Previous experience in a financial/pensions environment is desirable
• Working to SLAs
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Computer literate with a willingness to learn a variety of systems

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.