Senior Pensions Administrator - Impact & Growth

Equiniti; Crawley Down; Presencial; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension match

Health & wellbeing

Employee discounts

Flexible benefits

Generous leave

Descripción de la vacante

EQ Retirement Solutions in Crawley is seeking an organised Administration role to support pension administration for clients on a day-to-day basis. You will handle confidential queries, maintain customer data, and assist with process improvements in a supportive team environment.

Providing high-quality administration and customer service, you will work closely with colleagues to resolve complex inquiries and ensure SLA compliance, with opportunities for progression into leadership roles as the

Formación

• Pensions experience is required (Defined Benefit preferred).
• Excellent attention to detail and ability to follow defined processes.
• Superior communication and customer service skills are essential.
• Experience in financial services is preferable.

Responsabilidades

• Provide administration service to customers per SLA.
• Maintain up-to-date filing and records for the department and verify data integrity.
• Process routine and non-routine documents within defined procedures.
• Resolve customer enquiries using case history and documented processes.
• Draft non-standard correspondence in response to inquiries.
• Input customer details and access information.
• Collate and analyse data and generate routine reports and summaries.

Conocimientos

Pensions experience

Attention to detail

Communication skills

Customer service

Team collaboration

IT skills

Financial services experience (prefer)

Herramientas

Microsoft Office

Descripción del empleo

EQ Retirement Solutions in Crawley is seeking an organised Administration role to support pension administration for clients on a day-to-day basis. You will handle confidential queries, maintain customer data, and assist with process improvements in a supportive team environment.

Providing high-quality administration and customer service, you will work closely with colleagues to resolve complex inquiries and ensure SLA compliance, with opportunities for progression into leadership roles as the