Senior Pensions Administrator | Client-Focused, Data-Driven

Equiniti; England; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension match up to 10%

Employee assistance programme

Discounts and cashback

Flexible benefits

33 days holiday (incl. bank holidays)

Awards and recognition

Access to LinkedIn Learning

Job summary

Equiniti Retirement Solutions in the United Kingdom is seeking a highly organised pensions administrator to support clients with confidential queries on pension administration. The role requires a minimum of three years’ experience and a customer‑focused approach as you handle daily client interactions and casework.

You will join our Pensions Administration Team, work to compute member benefits, maintain accurate records, and contribute to process improvements and project work, with

Qualifications

• Excellent attention to detail and capable of following defined processes and procedures.
• Superior communication skills: written and oral.
• Strong desire to deliver exceptional customer service.
• Proven track record of quality, timely delivery.
• Excellent ability to develop positive and productive working relationships.
• Good IT skills and a willingness to learn various systems.
• A minimum of 3 years Defined Contributions Pensions Knowledge.
• Able to work on own initiative.
• Experience of working on and in part leading projects.

Responsibilities

• Provision of administration service including calculation of member benefits to customers as per Service Level Agreements.
• Maintenance of up to date filing and records for department, checking the integrity of customer data.
• Processing of a wide range of routine and non-routine documentation within defined procedures.
• Resolving customer enquiries based on knowledge of customer requirements and case history.
• Drafting of non-standard correspondence in response to customer enquiries.
• Inputting customer details and accessing customer information.
• Collating and analysing data and producing routine reports to update customer records.
• Identifying process improvements to support continuous improvement across the business.
• Overseeing and checking the work of less experienced team members.
• Coaching and supporting colleagues with technical guidance and training needs.
• Be a point of referral for complex/sensitive queries.
• Work allocation within the team.
• Carrying out projects/ad-hoc activities as determined by Team Leader.
• Deputising for Team Leader in meetings and return-to-work discussions.
• Point of contact for customer call-backs the CEC cannot deal with.
• Act as point of contact for client/operations manager when Team Manager is unavailable.

Skills

Pension administration

Attention to detail

Written and oral communication

Customer service

Relationship building

IT skills

Defined Contributions pensions

Initiative

Project leading experience

Job description

Equiniti Retirement Solutions in the United Kingdom is seeking a highly organised pensions administrator to support clients with confidential queries on pension administration. The role requires a minimum of three years’ experience and a customer‑focused approach as you handle daily client interactions and casework.

You will join our Pensions Administration Team, work to compute member benefits, maintain accurate records, and contribute to process improvements and project work, with