Senior Admin & Patient Pathway Coordinator – Paediatrics

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 22,000 - 30,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a Senior Administrator / COPD Receptionist for the Paediatrics team on a 12-month fixed term contract. You will provide administrative support to clinical and non-clinical staff and act as a key contact for patient care pathways from referral to discharge.

You will work within SOPs to ensure timely, customer-focused service and contribute to high levels of satisfaction for patients and clinicians.

Qualifications

• Experience providing administrative support to clinical and non-clinical staff.
• Strong IT and Microsoft Office skills; familiarity with patient pathways.
• Excellent communication skills and ability to work in a busy environment.

Responsibilities

• Assist in the coordination of appointments.
• Schedule new and follow-up appointments with the most appropriate clinician, using capacity efficiently and escalating issues when needed.
• Reschedule outpatient clinics in line with waiting time targets.
• Proactively manage the patient pathway to avoid breaches and resolve issues.
• Receive and deal with telephone enquiries as appropriate.

Skills

Administrative support

Microsoft Office

Communication skills

Tools

MS Office

Job description

Kingston and Richmond NHS Foundation Trust is seeking a Senior Administrator / COPD Receptionist for the Paediatrics team on a 12-month fixed term contract. You will provide administrative support to clinical and non-clinical staff and act as a key contact for patient care pathways from referral to discharge.

You will work within SOPs to ensure timely, customer-focused service and contribute to high levels of satisfaction for patients and clinicians.