Senior Payments Process Governance and Risk Associate

JPMorgan Chase & Co.; Lower Blandford St Mary; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Services Senior Associate to help build and mature a comprehensive process mapping framework for regulatory and client service processes across the EMEA/APAC regions.

You will collaborate with Client Service, Operations, Compliance/Legal, and Control Management to document end-to-end processes, identify control points, and strengthen audit readiness. Strong analytical, mapping and stakeholder engagement skills are essential.

Qualifications

• Experience in banking/financial services operations, governance, or controls-adjacent roles.
• Strong analytical and logical mindset with ability to break down complex processes.
• Proven experience building process maps and documentation with attention to detail.

Responsibilities

• Build and maintain end-to-end process maps for regulatory Client Service processes.
• Develop and embed a consistent process mapping approach (standards, naming, versioning, RACI, controls).
• Identify risks, control gaps, and handoffs; validate and improve accuracy with stakeholders.
• Support a sustainable process inventory and mapping cadence aligned to change and audits.
• Assist with root-cause analysis and opportunities to improve processes and controls.
• Track actions to closure to ensure an effective risk environment.
• Contribute to governance content and executive-ready materials.
• Create process narratives and evidence libraries for audit/exams.

Skills

Process mapping

Analytical thinking

Stakeholder engagement

Documentation

Tools

Signavio

Tableau

Alteryx

Xceptor

Job description

JPMorgan Chase & Co. is seeking a Client Services Senior Associate to help build and mature a comprehensive process mapping framework for regulatory and client service processes across the EMEA/APAC regions.

You will collaborate with Client Service, Operations, Compliance/Legal, and Control Management to document end-to-end processes, identify control points, and strengthen audit readiness. Strong analytical, mapping and stakeholder engagement skills are essential.