Client Services Senior Associate

JPMorgan Chase & Co.; Lower Blandford St Mary; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Services Senior Associate to help build and mature a comprehensive process mapping framework for regulatory and client service processes across the EMEA/APAC regions.

You will collaborate with Client Service, Operations, Compliance/Legal, and Control Management to document end-to-end processes, identify control points, and strengthen audit readiness. Strong analytical, mapping and stakeholder engagement skills are essential.

Qualifications

• Experience in banking/financial services operations, governance, or controls-adjacent roles.
• Strong analytical and logical mindset with ability to break down complex processes.
• Proven experience building process maps and documentation with attention to detail.

Responsibilities

• Build and maintain end-to-end process maps for regulatory Client Service processes.
• Develop and embed a consistent process mapping approach (standards, naming, versioning, RACI, controls).
• Identify risks, control gaps, and handoffs; validate and improve accuracy with stakeholders.
• Support a sustainable process inventory and mapping cadence aligned to change and audits.
• Assist with root-cause analysis and opportunities to improve processes and controls.
• Track actions to closure to ensure an effective risk environment.
• Contribute to governance content and executive-ready materials.
• Create process narratives and evidence libraries for audit/exams.

Skills

Process mapping

Analytical thinking

Stakeholder engagement

Documentation

Tools

Signavio

Tableau

Alteryx

Xceptor

Job description

Are you experienced within financial service and are passionate about risk management? Then you found the right position for you!

As a Client Services Senior Associate within the Payments Client Service team, you will support the EMEA/APAC Payments Client Service Advocacy & Governance agenda, with aprimary focus on building and maturing a process mapping frameworkforcritical and regulatory Client Service processes. You will partner closely with Client Service, Operations, Compliance/Legal, and Control Management to document end-to-end processes, identify control points, support risk transparency, and strengthen audit/exam readiness.

Job responsibilities

• Build and maintain end-to-end process maps forcritical and regulatory Client Service processes, including interfaces with outsourced and dependent services (e.g., Payments Operations, Complaints Management).
• Develop and embed a consistent process mapping approach (standards, naming conventions, versioning, RACI/ownership, control points, evidence requirements).
• Use process maps to highlight risks, handoffs, failure points, and control gaps; partner with stakeholders to validate and improve accuracy.
• Support a sustainable “process inventory” and mapping cadence (updates aligned to change, incidents, audit feedback, regulatory needs).
• Partner with Client Service and to support root cause analysis and identify opportunities to improve processes and controls.
• Assist with tracking actions/deliverables to closure to ensure an effective, well-managed risk environment.
• Contribute to monthly governance content (process/control updates, themes, key metrics, escalations where required).
• Help develop and maintain materials to support audit/exam engagement (process narratives, supporting documentation, evidence libraries).
• Contribute to Client Service introduction materials and structured packs that explain process/control coverage clearly to reviewers.
• Analyze available data to produce meaningful management information that supports governance, process effectiveness, control health, and trend/thematic analysis.
• Support creation of concise summaries and executive-ready materials, with clear conclusions and recommended actions.

Required qualifications, capabilities, and skills

• Demonstrated experience in a banking/financial services environment in an operations, client service, governance, or controls-adjacent role.
• Strong analytical and logical mindset; able to break down complex processes, identify key risks/controls, and form clear conclusions.
• Proven experience building process maps and process documentation with strong attention to detail and quality standards.
• Strong written and verbal communication skills; comfortable engaging with stakeholders to validate facts and drive alignment.
• Strong organizational skills and ability to manage multiple priorities while meeting deadlines.

Preferred qualifications, capabilities, and skills

• Experience mappingcritical and/or regulatory processesand linking process steps to risks, controls, and evidence.
• Experience withSignavioprocess mapping tool.
• Familiarity with data visualization / automation tools (e.g., Tableau, Alteryx, Xceptor).
• Experience supporting audit/exam readiness or governance routines (materials, evidence gathering, responses).