Senior Patient Care Administrator

Northumbria Group.; Amble, Broomhill; Remote; GBP 21,000 - 32,000; Full time

Job summary

Northumbria Primary Care Ltd (NPC) is recruiting a friendly, motivated senior customer care administrator to join our Amble & Broomhill team. You will deliver high level patient service, secretarial support to GPs, and telephone handling while using SystmOne.

The role requires organisational excellence, teamwork and IT competence to maintain patient records and referrals. Based at NPC Amble & Broomhill with potential duties across NPC practices, the post offers varied primary care administration

Qualifications

• Experience in a healthcare setting preferred.
• Strong organisation and IT skills.
• Ability to provide secretarial support to GP/clinicians and handle telephone enquiries.

Responsibilities

• Answer telephone calls and respond to enquiries while directing the public as appropriate.
• Provide admin and secretarial support to practice staff.
• Ensure timely patient appointments and triage by urgency.
• Process patient referrals and file documentation correctly.
• Input confidential information into patient service systems and code records accurately.
• Support medicines delivery coordination and contribute to QOF/Audit activities.

Skills

Customer service

Organisational skills

IT skills

Education

GCSE English/Maths

Vocational Level 3

Primary Care/Pharmacy experience

Tools

SystmOne

Job description

Northumbria Primary Care Ltd (NPC) is recruiting a friendly, motivated senior customer care administrator to join our Amble & Broomhill team. You will deliver high level patient service, secretarial support to GPs, and telephone handling while using SystmOne.

The role requires organisational excellence, teamwork and IT competence to maintain patient records and referrals. Based at NPC Amble & Broomhill with potential duties across NPC practices, the post offers varied primary care administration