Patient Care Admin Coordinator – Primary Care

Northumbria Group.; Seaton Delaval, Cramlington; Remote; GBP 21,000 - 25,000; Full time

Job summary

Northumbria Primary Care Ltd (NPC) is recruiting a friendly, motivated customer care administrator to join our team. The role will be based at NPC Elsdon and NPC Cramlington, delivering high-level patient service and admin support across GP practices.

You will prioritise workload, support GP/clinicians, handle telephone enquiries, and learn SystmOne with full training provided. The role requires IT skills, organisational ability and a patient-centric approach.

Qualifications

• Experience in healthcare setting.
• Able to handle confidential information.
• Strong organisation and communication skills.

Responsibilities

• Provide high standard of customer care to patients and visitors.
• Input patient information into systems accurately and timely.
• Provide admin and secretarial support to practice staff.
• Manage appointment scheduling and referrals.
• Assist with telephone duties and directing the public.

Skills

Customer service

Organisation skills

IT skills

Education

GCSE English & Maths (A–C)

Vocational Level 3

Tools

SystmOne

Job description

Northumbria Primary Care Ltd (NPC) is recruiting a friendly, motivated customer care administrator to join our team. The role will be based at NPC Elsdon and NPC Cramlington, delivering high-level patient service and admin support across GP practices.

You will prioritise workload, support GP/clinicians, handle telephone enquiries, and learn SystmOne with full training provided. The role requires IT skills, organisational ability and a patient-centric approach.