Customer Service Fleet Administrator

Northumbria Healthcare Nhs Foundation Trust; Ashington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training provided

Job summary

Northumbria Healthcare NHS Foundation Trust seeks a proactive customer service administrator to manage salary sacrifice schemes and related queries. You will handle both inbound and outbound calls, process emails, and coordinate with vehicle suppliers to ensure smooth deliveries.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Full training will be provided, and you will be part of the Fleet Solutions team within the Trust.

Qualifications

• Educated to A level/NVQ level 3 or equivalent experience in customer service, business administration.
• Experience in financial and/or transport/motor industry or customer service.
• Experience working with databases.

Responsibilities

• Develop and maintain relationships with industry contacts and NHS stakeholders.
• Handle customer queries via email and telephone.
• Convert quotations into placed business.
• Ensure best value from suppliers and manage vehicle deliveries.
• Field incoming calls and perform administrative tasks for salary sacrifice schemes.

Skills

Good communication skills

Call centre experience

Education

A level/NVQ level 3

Tools

Microsoft Office

Job description

• Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts.
• Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
• Describe and explain technical specifications of different manufacturers and models of car.
• Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes.
• Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers.
• Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees.
• Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers.
• Responsible for converting quotations into placed business.
• Identify and react to potential customer enquiries ensuring a very high level of accuracy.
• Work efficiently and enthusiastically towards the team targets.
• Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork.
• Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved.

  The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone.

• Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job. Full training will be provided. The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis.
• Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration., Essential
• Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
• Knowledge or experience of working with databases.
• Desirable
  Call Centre Experience
• Good communication skills

  Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.

The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate. The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.