Patient Services & Access Navigator

Allscreens Nationwide Ltd; Sunderland; On-site; GBP 18,000 - 24,000; Full time

Job summary

A role at Allscreens Nationwide Ltd in Sunderland focuses on delivering patient-centred front-desk and administrative support within a busy practice. You will handle calls, emails and face-to-face enquiries, book appointments, and process home visits or recalls as required.

The ideal candidate will manage patient data accurately, support clinical teams, and ensure compliance with information governance and safeguarding requirements.

Qualifications

• Provide a professional, courteous, patient-centred service to patients, carers, visitors and colleagues.
• Manage incoming calls, emails and enquiries efficiently and effectively.
• Book, amend and cancel appointments in line with policies and capacity.

Responsibilities

• Register new patients and maintain accurate demographic information.
• Process requests and electronic workflow within agreed timescales.
• Support clinicians and the healthcare team with administrative tasks to facilitate patient care.
• Maintain accurate electronic and paper records in accordance with procedures.
• Ensure patient information is handled confidentially and per data protection laws.

Skills

Customer service

Telephone handling

Administrative tasks

Data entry

MS Office

Tools

MS Office

Job description

A role at Allscreens Nationwide Ltd in Sunderland focuses on delivering patient-centred front-desk and administrative support within a busy practice. You will handle calls, emails and face-to-face enquiries, book appointments, and process home visits or recalls as required.

The ideal candidate will manage patient data accurately, support clinical teams, and ensure compliance with information governance and safeguarding requirements.