Senior Patient Admin Lead - Patient Journeys

Circle Health Group; Northwich; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private healthcare scheme

Friends & Family hospital discounts

Family friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Employee recognition

Training and development opportunities

Job summary

Circle Cheshire Clinic in Northwich seeks a Senior Patient Administrator to join the Administration team. The role is 37.5 hours per week, with a flexible shift pattern Monday–Friday 08:00–20:00 and Saturday mornings 07:30–14:00.

Salary up to £28,000 per year, dependent on experience, training and qualifications. You will provide essential admin support across the patient journey, maintain data accuracy, and act as a senior liaison for staff and departments, while helping to train junior

Qualifications

• Experience in patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Liaise with patients, consultants, nursing teams, and other departments to ensure the patient journey is well-coordinated and clearly communicated.
• Ensure accurate maintenance of patient records in line with GDPR and information governance standards.
• Assist in the training and induction of new administration staff, supporting ongoing development and competency building.
• Contribute to service improvement initiatives and suggest ways to enhance patient or staff experience.

Skills

Organisation skills

Communication

Microsoft Office

Mentoring

Healthcare experience

Attention to detail

Education

Maths GCSE A-C

English GCSE A-C

Job description

Circle Cheshire Clinic in Northwich seeks a Senior Patient Administrator to join the Administration team. The role is 37.5 hours per week, with a flexible shift pattern Monday–Friday 08:00–20:00 and Saturday mornings 07:30–14:00.

Salary up to £28,000 per year, dependent on experience, training and qualifications. You will provide essential admin support across the patient journey, maintain data accuracy, and act as a senior liaison for staff and departments, while helping to train junior