Senior Patient Administrator & Care Coordination Lead

Circle Health Group; Northwich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

Circle Cheshire Clinic in Northwich is seeking a Senior Patient Administrator to join their team in the Administration department for a full-time 37.5 hours per week. The role involves booking, admission, transfer and discharge, and requires coordinating with clinical staff to ensure a smooth patient journey.

The position offers a salary up to £28,000 per year with benefits including holiday allowance, private pension, private healthcare, and development opportunities within Circle Health Group.

Qualifications

• GCSE Maths and English at grade A-C or equivalent.
• Experience in a patient administration or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Liaise with patients, consultants, nursing teams, and other departments to ensure the patient journey is well-coordinated and clearly communicated.
• Ensure accurate maintenance of patient records in line with GDPR and information governance standards.
• Assist in the training and induction of new administration staff, supporting ongoing development and competency building.
• Contribute to service improvement initiatives and suggest ways to enhance patient or staff experience.

Skills

Organisational skills

Communication skills

Attention to detail

Mentoring

Education

GCSE Maths & English A-C

Tools

Microsoft Office

Job description

Circle Cheshire Clinic in Northwich is seeking a Senior Patient Administrator to join their team in the Administration department for a full-time 37.5 hours per week. The role involves booking, admission, transfer and discharge, and requires coordinating with clinical staff to ensure a smooth patient journey.

The position offers a salary up to £28,000 per year with benefits including holiday allowance, private pension, private healthcare, and development opportunities within Circle Health Group.