Senior Patient Administrator

Circle Health Group; Northwich; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private healthcare scheme

Friends & Family hospital discounts

Family friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Employee recognition

Training and development opportunities

Job summary

Circle Cheshire Clinic in Northwich seeks a Senior Patient Administrator to join the Administration team. The role is 37.5 hours per week, with a flexible shift pattern Monday–Friday 08:00–20:00 and Saturday mornings 07:30–14:00.

Salary up to £28,000 per year, dependent on experience, training and qualifications. You will provide essential admin support across the patient journey, maintain data accuracy, and act as a senior liaison for staff and departments, while helping to train junior

Qualifications

• Experience in patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Liaise with patients, consultants, nursing teams, and other departments to ensure the patient journey is well-coordinated and clearly communicated.
• Ensure accurate maintenance of patient records in line with GDPR and information governance standards.
• Assist in the training and induction of new administration staff, supporting ongoing development and competency building.
• Contribute to service improvement initiatives and suggest ways to enhance patient or staff experience.

Skills

Organisation skills

Communication

Microsoft Office

Mentoring

Healthcare experience

Attention to detail

Education

Maths GCSE A-C

English GCSE A-C

Job description

Senior Patient Administrator
Circle Cheshire Clinic
37.5 Hours & Permanent
Salary: Up to £28,000.00 per year (depending on level of experience, training and qualification)

Circle Cheshire Clinic in Northwichis part of Circle Health Group, Britain’s leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for an Senior Patient Administrator to join their team of staff in theAdministration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern. The opening hours are Monday- Friday 08:00-20:00 and Saturday mornings 07:30-14:00. Shift patterns will be worked around these operational hours.

Duties of this role include:

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Liaise with patients, consultants, nursing teams, and other departments to ensure the patient journey is well-coordinated and clearly communicated.
• Ensure accurate maintenance of patient records in line with GDPR and information governance standards.
• Assist in the training and induction of new administration staff, supporting ongoing development and competency building.
• Contribute to service improvement initiatives and suggest ways to enhance patient or staff experience.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.