PATIENT SERVICE REP (Ambulatory/Tampa Location)

Johns Hopkins All Children's Hospital; Tendring; On-site; GBP 18,000 - 28,000; Full time

Job summary

Johns Hopkins Health System in the United States is seeking a dedicated Patient Services Representative to support administrative operations and interact with families, physicians, and clinical staff to maintain a smooth patient journey. This role emphasizes accurate scheduling, registration, and financial clearance (rehab only) while upholding privacy and service standards.

The PSR will greet patients, answer calls, pre-register and register, assist with eligibility and authorizations,

Qualifications

• High School diploma, GED, or equivalent.
• 1 year of medical office or health plan experience, or 1 year in a front-facing customer service role.
• Knowledge of healthcare office procedures including registration, scheduling, medical records, and insurance.
• Ability to greet patients and answer telephones clearly and pleasantly.

Responsibilities

• Greets patients, answers calls, and enhances the customer experience.
• Pulls, controls and files patient charts to ensure timely information and privacy.
• Schedules and pre-registers patients following policies for accuracy.
• Assists with eligibility and authorizations to ensure financial clearance before service.
• Checks-in and checks-out patients and schedules follow-up appointments for smooth flow.
• Enters charges, collects payments and handles cash per procedures to support revenue cycle.
• Adheres to organizational policies and collaborates across multiple departments.

Skills

Customer service

Phone etiquette

Communication

Medical office workflow

Education

High School diploma or GED

Tools

Medical office software

Job description

Position Summary

The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

Key Accountabilities

• Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
• Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
• Schedules and pre-registers patients following established policies and procedures to ensure accuracy
• Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
• Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
• Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
• Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
• Follows organizational policies and procedures that support job responsibilities to work across multiple departments

Qualifications

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
• 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role
• Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
• Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

Physical Demands

__X__ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

__X__ Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

Work Environment

• Use of computers throughout work day
• Frequent use of keyboard with repetitive motion of hands, wrist and fingers

Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.