Senior Patient Access Lead

The London Clinic; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Private medical cover

Pension up to 10%

Life insurance

Employee assistance programme

Blue Light Card

Cycle to work

Electric car scheme

Subsidised staff restaurant

Recognition programmes

Job summary

The London Clinic in London is seeking a Senior Patient Access Coordinator to lead our front-of-house team and act as the go‑to expert for complex patient enquiries. This pivotal role focuses on delivering a seamless, compassionate welcome and guiding the coordinator team to maintain high standards of service.

You will deputise for the Team Lead, manage key administrative processes including patient registration, insurance authorisations and cash reconciliation, and ensure data accuracy across

Qualifications

• Proven experience in a high-pressure, customer-facing role
• Ability to resolve complex queries and complaints with empathy
• Experience handling cash/payment reconciliations
• Confident with IT systems and attention to detail
• Mentoring or coaching colleagues in a team setting
• Flexible to work rotating shifts including weekends

Responsibilities

• Act as the senior point of contact for complex patient enquiries and service recovery.
• Deputise for the Team Lead and supervise the coordinator team.
• Manage patient registration, insurance authorisations, and end-of-day cash reconciliation.
• Champion a world-class patient experience by coordinating with clinical teams.
• Uphold compliance and data protection with 100% accuracy in records and transactions.

Skills

Customer service

Problem solving

Communication skills

Mentoring

Cash handling

Job description

The London Clinic in London is seeking a Senior Patient Access Coordinator to lead our front-of-house team and act as the go‑to expert for complex patient enquiries. This pivotal role focuses on delivering a seamless, compassionate welcome and guiding the coordinator team to maintain high standards of service.

You will deputise for the Team Lead, manage key administrative processes including patient registration, insurance authorisations and cash reconciliation, and ensure data accuracy across