Senior Partner Success Manager

Concentrix; Greater London; On-site; AUD 120,000 - 150,000; Full time

Job summary

Concentrix is seeking a Senior Partner Success Manager in the ACT region to enable the sales process through strategic channel partnerships. You will manage relationships with key partners and support a cross-functional team to drive revenue growth and customer success.

Responsibilities include forecasting revenue, conducting quarterly health checks, delivering training, managing escalations, and maintaining CRM data hygiene to ensure accurate insights and timely communications with clients and

Responsibilities

• Manage relationships with channel partners and support cross-functional teams to drive revenue growth and customer success.
• Forecast revenue and provide weekly/monthly/quarterly sales forecasts.
• Conduct monthly/quarterly health checks with partners and stakeholders.
• Create partner training and share best practices to promote programs and growth.

Job description

Job Title

Senior Partner Success Manager

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events