Senior or Client Advisor LG&ACC [FENDI Manchester]

Fendi Italia Srl; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Fendi Manchester seeks a Senior or Client Advisor to deliver exceptional luxury service while driving sales across all product categories. You will build strong client relationships, manage CRM-driven campaigns, and support store operations to maintain premium standards.

The role requires solid experience in luxury retail, excellent communication, and fluent English. A high level of presentation and guest focus is expected in this fast-paced, client-centric environment.

Qualifications

• 3+ years in Retail Fashion, at least 1 year in luxury sales.
• Strong selling and communication skills are essential.
• Fluent English; second language is a plus.

Responsibilities

• Engage in upselling, cross selling and multi-selling for all product categories.
• Monitor sales and achieve KPI targets.
• Provide customer feedback on products, especially new launches.
• Strengthen customer relations and nurture loyalty using CRM tools.
• Implement CRM campaigns and schedule One on One appointments.
• Manage customer service quality with a professional, personal touch.
• Perform store duties and operate the Sales Management system.
• Maintain inventory accuracy and support stock takes.
• Maintain visual merchandising and a clean store environment.

Skills

Luxury retail sales

Customer service

CRM tools

Store operations

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM systems

POS system

Job description

Senior or Client Advisor LG&ACC [FENDI Manchester]

Reference: FEND04649

Job title: Senior or Client Advisor LG&ACC [FENDI Manchester]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.