Senior or Client Advisor Lrtw [Fendi Manchester]

FENDI; Manchester; On-site; GBP 30,000 - 46,000; Full time

Job summary

FENDI in Manchester is seeking a dedicated Ambassador to deliver a luxurious client experience across all product categories. You will drive sales, nurture relationships and uphold the brand’s service standards in a dynamic luxury environment.

Ideal candidates have extensive luxury fashion experience, strong styling skills, and the ability to perform under targets while maintaining impeccable presentation and a professional image.

Qualifications

• Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales.
• Experience in the Ladies' RTW category is essential.
• Fluent English; other languages are a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor sales performance and achieve KPIs by management.
• Provide customer feedback on products, especially newly launched items.
• Strengthen customer relations and manage CRM campaigns.
• Operate the Sales Management system for stock, payments and customer data.
• Maintain inventory accuracy and support stock takes.
• Maintain visual merchandising and store cleanliness.

Skills

Luxury sales

Customer service

Sales targets

Visual merchandising

CRM tools

Stock management

Education

Bachelor’s Degree or equivalent

Tools

CRM tools

Retail management system

POS system

Job description

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
Bachelor’s Degree or equivalent is preferred;
Manages his/ her image standards on a high level;
Strong selling and communication skills are necessary;
Excellent relationships skills, self-reliant, friendly and patient;
Organization, professionalism, self-confidence;
Strong customer service skills;
Computer skills and Retail management system knowledge;
Goal oriented approach, multitasking;
Strong knowledge and/or interest for fashion/luxury industry;
Fluent English, knowledge of other languages is a plus.