Client Advisor [FENDI London Stores] - Fixed Term Contract

Inside Lvmh; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

FENDI Ambassador is expected to deliver an extraordinary and luxurious experience to clients in a premium retail environment. You will upsell and cross-sell across all product categories while meeting targets under the guidance of the Store Manager.

Responsibilities include clienteling, maintaining strong customer relations, CRM usage, and accurate stock and store operations. Strong presentation and language skills are essential in a fast-paced luxury setting.

Qualifications

• At least 3 years in Retail Fashion, with 1 year in Luxury Sales.
• Bachelor’s Degree or equivalent preferred.
• Excellent relationship skills and high personal presentation.
• Strong selling and communication abilities are essential.
• Fluency in English; another language is a plus.

Responsibilities

• Upsell, cross-sell, and maximize sales across all product categories.
• Monitor sales performance and meet KPIs as directed by Store Manager.
• Provide feedback on products, including new launches.
• Strengthen client relationships and nurture the FENDI customer base.
• Manage CRM campaigns and set up one-on-one appointments.

Skills

Fluent English

Strong selling

Strong communication

Image management

Education

Bachelor’s degree or equivalent

Job description

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.