Senior or Client Advisor LG&ACC

Fendi; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Fendi in Manchester is seeking a proactive Luxury Retail Associate to drive sales and deliver exceptional customer service. You will contribute to CRM campaigns, manage One On One appointments, and uphold high standards of store presentation and inventory accuracy.

The role requires at least 3 years in retail fashion, with a year in luxury sales, and a strong command of English. A degree is preferred, and you’ll thrive in a fast-paced luxury environment.

Qualifications

• Minimum 3 years' experience in Retail Fashion, with at least 1 year in Luxury Sale.
• Bachelor's Degree or equivalent is preferred.
• Fluent English; second language is a plus.
• Strong selling and communication skills; excellent customer relations.

Responsibilities

• Upsell, cross-sell and multi-sell across product categories.
• Monitor sales performance and KPIs with Store Manager.
• Provide feedback on products, especially newly launched items.
• Strengthen customer relations and manage CRM campaigns and One On One appointments.
• Operate stock transfer, payment processing, and customer data entry in the sales system.
• Maintain inventory accuracy and support stock takes.
• Ensure proper visual merchandising and store cleanliness.
• Carry out other duties as reasonably required by the Company.

Skills

Selling skills

Customer service

Communication

CRM proficiency

Stock management

Store operations

Visual merchandising

Fluent English

Teamwork

Retail systems

Education

Bachelor's degree or equivalent

Tools

CRM systems

Retail management system

Job description

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
• Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.Minimum 3 years' experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor's Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Strong customer service skills;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.