Client Advisor [Fendi London Stores, Temporary Contract]

FENDI; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

FENDI is seeking a Luxury Retail Ambassador in London to deliver an extraordinary and luxurious client experience. You will engage in upselling across all product categories, manage client relationships through CRM campaigns, and maintain an immaculate store environment. Strong selling and communication skills, plus fashion/luxury knowledge, are essential.

The role requires excellence in customer service, visual merchandising, and stock accuracy, with a focus on building loyal FENDI clientele.

Qualifications

• Minimum 3 years' experience in Retail Fashion, at least 1 year in luxury sales.
• Maintains high personal and brand image standards.
• Strong selling and communication skills are essential.
• Fluent English; a second language is a plus.
• Excellent relationship-building and customer service abilities.

Responsibilities

• Upsell, cross-sell and drive sales across all product categories.
• Monitor sales performance and meet KPI targets with store leadership.
• Manage client relationships and CRM campaigns for loyal customers.
• Operate stock, POS and customer database with accuracy.
• Ensure proper visual merchandising and store housekeeping.

Skills

Selling skills

Communication skills

Customer service

Relationship building

Multitasking

Professional image

Fluent English

Education

Bachelor's degree or equivalent

Tools

CRM tools

Retail management system

Job description

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

• Minimum 3 years' experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor's Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Strong customer service skills;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.