Senior Operations Technician - Screens

Anglian Water Group; Peterborough; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Personal private health care

Double match pension (7% / 14%)

24-hour Virtual GP service

26 days annual leave

Life assurance

Personal accident cover

Family-friendly policies

Bonus scheme

Flexible benefits

Job summary

Anglian Water Group is seeking a Senior Operations Technician to help shape proactive screening maintenance across the region. Reporting to the Proactive Screens Manager, you will lead by example, provide technical expertise, and support the development of technicians within the team, focusing on reliability and efficiency of water recycling assets across treatment works and pumping stations.

You will plan and coordinate maintenance activities, manage workloads and backlogs, and work with

Qualifications

• NVQ/C&G Level 3 qualifications in mechanical/electrical engineering.
• Full driving licence.
• Strong Health and Safety awareness in operational environments.
• Ability to adapt communication for diverse stakeholders.
• Knowledge of inlet screens and water recycling processes helpful.
• Coaching and mentoring team members.
• Capable of working in confined spaces and at height; HAV checks may be required.
• Customer service skills and empathetic professionalism.

Responsibilities

• Develop safe working practices and follow safety rules.
• Manage resources to deliver maintenance within SLA.
• Collaborate with internal stakeholders to complete actions on service.
• Drive continuous improvement via new ideas/equipment.
• Provide expert support to monitor and coach field resources for service and maintenance.

Skills

Mechanical background

Electrical background

NVQ/C&G Level 3 qualifications

Health and Safety awareness

Driving licence

Stakeholder communication

Coaching and mentoring

Inlet screens knowledge

Confined space / height work

Customer service skills

Education

NVQ/C&G Level 3 qualifications

Job description

This is a fantastic opportunity to join a newly created Proactive Screens Team, helping shape the future of inlet screen maintenance across Anglian Water. Reporting directly to the Proactive Screens Manager, you'll play a key role in improving the reliability, safety and performance of critical Water Recycling assets. Working across treatment works and pumping stations, you'll lead by example, provide technical expertise and support the development of technicians within the team. This role offers the opportunity to work on specialist mechanical equipment, influence maintenance standards and help establish a new proactive approach to asset reliability across the region. You will also be responsible for planning and coordinating maintenance activities, proactively managing workloads and helping to control maintenance backlogs across the asset base. Working closely with suppliers, manufacturers and specialist contractors, you'll support the development of spares strategies, improve parts availability and build strong working relationships that help drive reliability, efficiency and continuous improvement across the service.

• Develop, encourage and foster good and safe working practices and work in accordance with the Company's safety rules at all times
• Manage available resource to ensure all maintenance work is delivered within agreed level of service.
• Work closely with internal stakeholders to ensure all actions are achieved on service completion.
• Drive continuous improvement of process and service through implementation of new ideas/equipment
• Provide expert support to monitor and coach field resources in techniques/equipment used for the service and maintenance of treatment processes and asset.

What does it take to be a Senior Operations Technician?

• Full driving licence Ideally a strong Mechanical/Electrical/Engineering background, possessing the necessary NVQ/C&G Level 3 qualifications in that field (Essential)
• Demonstrate experience and awareness of Health and Safety within an operational environment
• Ability to adapt communication style (both written and verbal) to suit a wide range of internal and external stakeholders
• Demonstrate customer service skills and ability to deal with customers in an empathetic and professional manner
• Knowledge or understanding of inlet screens and a basic understanding of water recycling processes would be beneficial
• Experience with Coaching and mentoring team members
• In this role you must be able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms, and you will be expected to complete relevant occupational health checks including Hand-arm Vibration (HAV)
• We invest in our people - as a valued employee, you'll be entitled to:
• Personal private health care
• Generous double match pension - contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 26 days annual leave - rising with length of service and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeing and lifestyle.

Inclusion at Anglian Water Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network.