Senior Operations Manager - Facilities

Nter Talent; Leeds; On-site; GBP 90,000 - 120,000; Full time

Job summary

Nter Talent is partnered with a fast-growing Facilities Management business seeking a Senior Operations Manager to take ownership of a significant public-sector portfolio. You’ll be responsible for the full performance of the business unit, including people, clients, growth, service delivery and profitability.

You’ll lead a team, own budgeting and P&L, and build senior relationships with key public-sector clients while driving contract retention and growth.

Qualifications

• Senior client and stakeholder management
• Multi-site or multi-contract leadership experience
• Strong commercial and financial capability
• Budget and P&L ownership
• Experience developing operational teams
• Track record of improving performance, retaining contracts or growing accounts

Responsibilities

• Set and deliver the strategy for the business unit
• Lead and develop a team of Account Managers
• Own budgeting, forecasting and overall P&L performance
• Build senior relationships across key public-sector clients
• Drive contract retention, organic growth and additional services
• Improve operational performance across dedicated and shared-service models
• Identify opportunities to do things differently through technology and innovation
• Create a culture of accountability, pace and continuous improvement

Skills

Stakeholder management

Multi-site leadership

Commercial & financial acumen

Budget & P&L ownership

Team development

Contract growth & retention

Job description

This is a proper step-up opportunity for a commercially strong FM leader who wants more than simply running a contract.

I’m partnering with a fast-growing Facilities Management business looking for a Senior Operations Manager to take ownership of a significant public-sector portfolio.

You’ll be responsible for the full performance of the business unit — people, clients, growth, service delivery and profitability.

This isn’t a role where you’ll just maintain what’s already there.

You’ll be expected to:

• Set and deliver the strategy for the business unit
• Lead and develop a team of Account Managers
• Own budgeting, forecasting and overall P&L performance
• Build senior relationships across key public-sector clients
• Drive contract retention, organic growth and additional services
• Improve operational performance across dedicated and shared-service models
• Identify opportunities to do things differently through technology and innovation
• Create a culture of accountability, pace and continuous improvement

Who are we looking for?

You’ll ideally be operating as a:

Account Director | Contract Director | Regional Account Director | Business Unit Director | Senior Operations Leader within Facilities Management or outsourced services.

The key requirement is genuine experience working across the public sector, whether that has been within:

You’ll need to demonstrate:

• Senior client and stakeholder management
• Multi-site or multi-contract leadership
• Strong commercial and financial capability
• Budget and P&L ownership
• Experience developing operational teams
• A track record of improving performance, retaining contracts or growing accounts

You don’t necessarily need to already be a Business Unit Director.

If you’re a high-performing Account Director who has successfully run complex public-sector contracts and feels ready to take ownership of an entire business unit, this could be a very strong next move.

Package

• Contributory pension
• Clear progression pathway
• Ongoing learning & development

The business is growing, ambitious and looking for someone who wants to make an impact rather than simply keep the wheels turning.

Interested?