Operations Manager - FM

Rogers McHugh; Altrincham; On-site; GBP 58,500 - 71,500; Full time

Job summary

Rogers McHugh in Altrincham seeks an experienced FM Operations Manager to own the hard-services FM division. The role offers accountability for delivery, safety, performance and growth, with a £65,000 salary plus package and significant development opportunities.

The successful candidate will drive client relationships, bid activity and service improvements, overseeing engineering teams and a proactive helpdesk, with weekly leadership reviews and a focus on KPIs and CAFM systems.

Qualifications

• Energetic, self-driven and ambitious.
• Experience within hard FM services, ideally from a contractor background.
• Commercially strong with ability to deliver margins while maintaining service quality.
• Ability to bring existing relationships and demonstrate a successful track record in work winning.
• Excellent communicator with proven client-facing experience.
• Skilled in managing KPIs, SLAs and CAFM systems.
• Knowledgeable in Health & Safety legislation and best practice.
• Experience in leading, coaching and developing operational teams, including engineers.

Responsibilities

• Full accountability for FM service delivery, including health & safety, performance and commercial outcomes.
• Ensure services meet or exceed KPIs, SLAs and compliance standards.
• Oversee and refine internal FM processes, procedures and best-practice frameworks.
• Lead growth of the FM division through enhanced performance and client value.
• Leverage network to win work and expand the client base.
• Manage business development activities, including PQQs and bid submissions.
• Act as key point of contact for FM clients and nurture long-term relationships.
• Engage with clients to identify improvements and embed innovation in service delivery.
• Manage operations, commercial, helpdesk and engineering teams; run regular reviews.

Skills

Hard FM services

Work winning

Client relationship management

Leadership

Contract/Commercial management

CAFM systems

Tools

CAFM software

Job description

Department: Facilities Management
Reports to: Managing Director
Start Date: January (interviews available immediately)
Salary: c. £65,000 + package (with significant growth & development opportunity)

Purpose of the Role

Our client is seeking an experienced FM Operations Manager to take full ownership of their hard-services–led FM division, currently turning over c. £1.5m with ambitious plans for expansion over the next three years. The successful individual will play a key role in driving growth, strengthening operational delivery, and developing new and existing client relationships.

Key Responsibilities

Operational & Commercial Leadership

Full accountability for FM service delivery, including health & safety, operational performance, and commercial outcomes.

Ensure all services meet or exceed KPIs, SLAs, and compliance standards.

Oversee and refine internal FM processes, procedures, and best-practice frameworks.

Business Growth & Work Winning

Lead the growth of the FM division through enhanced performance, increased client value, and acquisition of new clients.

Leverage your own network of industry relationships to open doors, win work, and expand the client base.

Manage and deliver all business development activity, including PQQs and bid submissions.

Client Relationship Management

Act as the key point of contact for all FM clients, ensuring strong, trusted, long-term relationships.

Regularly engage with clients to understand needs, identify improvements, and embed innovation within service delivery.

Manage operational, commercial, helpdesk, and engineering teams.

Hold weekly team meetings, monthly one-to-ones, and performance reviews.

Provide coaching, leadership and structure to ensure the team operate efficiently and achieve all deadlines and targets.

Work closely with the supply chain, negotiating rates and managing performance to ensure value and reliability.

Person Specification

The ideal candidate will be:

Energetic, self-driven, and ambitious, with a desire to help grow a developing FM business.

Experienced within hard FM services, ideally from a contractor background.

Commercially strong, with the ability to deliver good margins while maintaining high service quality.

Able to bring existing relationships and demonstrate a successful track record in work winning.

An excellent communicator with proven client-facing experience.

Skilled in managing KPIs, SLAs, and CAFM systems.

Knowledgeable in Health & Safety legislation and best practice.

Experienced in leading, coaching, and developing operational teams, including engineers.

Location: Altrincham | Salary: £65000 per year | Job type: Permanent | Posted: 04/12/2025