Client Account Director

VMA Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Highly flexible working options

Wide range of other benefits

Job summary

A growing facilities management company in Greater London is seeking an experienced Client Account Director to lead a high-profile, multi-site client account. Responsibilities include overseeing service delivery, managing financial performance, and maintaining strong relationships with client stakeholders. Ideal candidates will have a strong background in facilities management or service-led environments, with excellent skills in commercial judgement and relationship building. This role offers a hybrid working model with comprehensive benefits.

Qualifications

• Experience in leading complex client accounts in facilities management or similar.
• Proven ability to manage budgets and discuss performance with clients.
• Strong skills in building relationships across organizations.

Responsibilities

• Lead a major client account, ensuring service delivery and performance.
• Build and maintain trusted relationships with stakeholders.
• Own the account's financial performance and oversee budgets.

Skills

Client-facing account leadership

Commercial judgement

Building trusted relationships

Leading through others

Sound judgement under pressure

Collaborative and values-led

Job description

Exclusive opportunity to join a growing, founder-led facilities management services business in a client leadership role, with ownership of a high-profile, multi-site client account.

The role focuses on leading a complex client operation covering building services, compliance and safety, ensuring strong relationships, consistent service delivery and clear commercial control. Working alongside experienced technical leaders, the Client Account Director will act as the primary point of ownership for how the account operates day to day.

Through calm, structured and commercially confident leadership, the role supports a stable, high-performing client partnership aligned to the organisation’s standards and long-term growth plans.

You might come from:

• Facilities management, property or engineering-led services background, leading complex client accounts or contracts; or
• Professional services, outsourcing or agency environment, where you have owned senior client relationships, managed delivery teams and been accountable for commercial outcomes.

Hybrid working – mix of client sites and remote working

Key Responsibilities:

• Lead a major client account within a facilities management environment, with accountability for service delivery and commercial performance.
• Build and maintain trusted relationships with client stakeholders as a consistent point of contact.
• Oversee multi-site operations, setting clear standards, structure and expectations.
• Own the account’s financial performance, including budgets, reporting and governance around scope changes.
• Represent the business in client meetings, reviews and escalations with clarity and credibility.
• Partner closely with technical and operational leaders to align delivery with client expectations.
• Embed a strong culture of safety, compliance and risk awareness across teams and suppliers.
• Drive continuous improvement across service delivery, efficiency and commercial outcomes.
• Produce clear performance updates covering delivery, risks and financial position.

Skills & Experience:

• Experience in client-facing account, contract or operational leadership roles within complex, service-led or multi-site environments.
• Strong commercial judgement, with confidence owning budgets and discussing performance with clients.
• Proven ability to build trusted relationships across complex organisations.
• Comfortable leading through others in delivery-focused or regulated settings.
• Calm, credible and structured, with sound judgement under pressure.
• Collaborative, values-led and committed to high standards of delivery and partnership.

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:

• Highly flexible working options
• Wide range of other benefits

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: [e-mail]

Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.