Senior Operations Manager

TN United Kingdom; Southend-on-Sea; On-site; GBP 70,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to oversee hard services in a healthcare contract. This role offers a fantastic opportunity to lead a dedicated team, ensuring the delivery of high-quality facilities management services. You will manage maintenance regimes, optimize resource utilization, and drive continuous improvement initiatives. With a competitive salary and a supportive environment for career progression, this position is perfect for those passionate about operational excellence in healthcare settings. Join a forward-thinking company that values innovation and commitment to service excellence.

Benefits

Car allowance

Further training opportunities

Career progression

Qualifications

• M&E qualified with experience in healthcare building maintenance.
• Proven background in managing staff and financial statements.

Responsibilities

• Deliver high-quality Hard FM services and manage teams effectively.
• Coordinate procurement and maintain data accuracy.

Skills

M&E Qualifications

Staff Management

Financial Acumen

Communication Skills

Attention to Detail

Education

Relevant qualification in Hard FM

Management qualifications (ILM, BIFM)

Tools

Labour Management Systems

Building Management Systems

PPM Systems

Stock Control Systems

Job description

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Senior Operations Manager, Southend-on-Sea

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Client:

CBW Staffing Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c956d59b2364

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Senior Operations Manager - FM Service Provider - Healthcare Contract - North London - £70,000+ 5K Car allowance

Are M&E qualified?

Do you have a proven background in building maintenance?

Do you have Healthcare experience?

Fantastic opportunity to work for an FM service provider in London. CBW are currently recruiting for a Senior Operations Manager to oversee all hard services across a healthcare contract (Static site) in North London. The successful candidate will come from a technical M&E background and will have experience in the overall day-to-day running of the hard services contract. In return, the company offers a competitive package paying £75,000 based on experience, along with further training and career progression.

Hours of work

Monday to Friday - 08:00am to 17:00pm (40 hours)

Key duties & Responsibilities

• Deliver high-quality Hard FM services, ensuring added value, increased productivity, and cost efficiencies, and encouraging staff innovation for service improvements.
• Recruit, select, motivate, and manage the Hard FM services teams, ensuring ongoing development to high standards of professionalism and customer service.
• Manage planned maintenance regimes.
• Manage resource requirements for Hard FM services, including labor and materials.
• Utilize and administer maintenance IT systems (Labour Management Systems, Building Management Systems, PPM Systems, Stock Control Systems) for efficient staff and resource utilization.
• Maintain data accuracy and database integrity.
• Coordinate with procurement to negotiate with suppliers, ensuring compliance and maximizing savings.
• Assist in developing capital replacement programs aligned with technological advancements and PPM best practices.
• Undertake specialized projects.
• Prepare specifications for subcontracted works and maintenance contracts.
• Organize and implement a rostered 24-hour shift system, including emergency cover and on-call services during non-working hours, weekends, and holidays.
• Participate in the Duty Manager on-call rota.
• Formulate strategies with the general manager to meet service demands, promote continuous improvement, and adapt to changing environments.
• Exercise financial and commercial control over expenditure and income within budgets, taking remedial actions as needed.
• Maximize operational profitability and deliver ongoing cost savings.

Requirements

• M&E Qualified
• Relevant qualification in Hard FM, with membership of a professional institution and/or management qualifications (ILM, BIFM, etc.)
• Experience managing staff in Hard FM within a healthcare environment
• Specialist knowledge of mechanical and electrical processes and procedures, with excellent IT skills
• Financial acumen with the ability to interpret financial statements
• Strong communication and client relationship skills
• Excellent attention to detail
• Commitment to health and safety
• Experience in healthcare building maintenance (e.g., PFI, hospitals, pharmaceutical, research facilities) highly desirable