Senior Operations Manager

Merlin Entertainments; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading entertainment provider as a Senior Operations Manager, where you'll lead teams at one of the UK's iconic attractions. Your role will involve ensuring a fantastic guest experience, driving performance, and collaborating across departments to achieve operational success.

Benefits

40% off LEGO online

25% discount in retail shops and restaurants

Free tickets to all attractions worldwide

Private medical insurance

Discounted hotel rates

Employee pricing on cinema tickets

Qualifications

• Strong P&L and budgeting experience.
• Confident in driving guest experience KPIs.
• Experience in rota management and labour cost control.

Responsibilities

• Lead operations teams across various departments.
• Ensure delivery of an exceptional visitor experience.
• Monitor and improve operational performance continuously.

Skills

P&L management

Team leadership

Guest experience management

Data analysis

Cross-functional collaboration

Job description

Join to apply for the Senior Operations Manager role at Merlin Entertainments

Join to apply for the Senior Operations Manager role at Merlin Entertainments

Ready to lead the magic behind the scenes?

We're looking for a strategic and hands-on Senior Operations Manager to join the Cadbury World senior leadership team. You’ll oversee a team of departmental managers across Guest Experience, Chocolate Making and our Education & Heritage Centre, helping shape the future of one of the UK’s most iconic attractions.

What You’ll Do

• Lead and support operations teams across guest experience, food & beverage, chocolate making and education.
• Drive day-to-day delivery of a brilliant visitor experience.
• Take ownership of performance outcomes including guest satisfaction, revenue, and team engagement.
• Ensure we deliver a safe, welcoming and inclusive space for every guest and every team member.
• Collaborate with marketing, finance, HR and tech teams to support attraction-wide success.
• Monitor, improve and report on operational performance – finding new ways to work smarter.
• Deliver financial goals including profit, cost control and secondary spend.
• Build a positive culture where feedback, development and recognition are part of daily life.
  
  

This is a full-time, permanent role, working any 5 days out of 7. This will include a fair share of weekends and bank holidays on a roster basis.

Qualifications & Experience

• Strong P&L and budgeting experience
• Skilled in leading large, multi-department teams
• Confident in driving guest experience KPIs
• Able to analyse and act on commercial performance data
• Experienced in rota management and labour cost control
• Knowledge of Health & Safety legislation and risk management
• Comfortable making high-impact decisions in live environments
• Skilled in cross-functional working with marketing, tech and finance
• Track record of delivering operational improvements
  
  

Benefits

• 40% off LEGO online and 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass - giving you and 5 others a Merlin annual pass
• Private medical insurance – single cover
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets
  
  

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Merlin Entertainments by 2x

Get notified about new Senior Operations Manager jobs in Birmingham, England, United Kingdom.

Stafford, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 3 days ago

Operations Manager – Machining (West Mids)

Wolverhampton, England, United Kingdom 15 hours ago

Hampton Lovett, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 day ago

Stafford, England, United Kingdom 1 day ago

Coventry, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 1 week ago

Redditch, England, United Kingdom 2 days ago

Redditch, England, United Kingdom £45,000.00-£50,000.00 13 hours ago

Coventry, England, United Kingdom 19 hours ago

West Midlands, England, United Kingdom 2 days ago

Coventry, England, United Kingdom 1 week ago

Hinckley, England, United Kingdom 2 weeks ago

General Manager / Operations Director - Transport

General Manager - Luxury Country House Hotel

Studley, England, United Kingdom 1 week ago

Stafford, England, United Kingdom 2 weeks ago

Stratford-Upon-Avon, England, United Kingdom 1 day ago

Coventry, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 3 weeks ago

Residential Operations Manager - Children's Homes

Birmingham, England, United Kingdom 3 days ago

West Midlands, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.