Senior Operations Leader — Public Service, Change & Compliance

Government Recruitment Service; Birmingham; On-site; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service in Birmingham is seeking a Senior Operations Leader to oversee a large, geographically diverse team, delivering flexible, high-quality customer service and performance.

You will lead change, set priorities, conduct performance reviews, and build strong cross-government relationships while travelling regularly and supporting Disability Confident initiatives.

This permanent, full-time role offers a salary of £57,946 to £68,205 per year.

Responsibilities

• Report directly to the Grade 6, being fully accountable for the management of a large, geographically diverse, team of SEOs setting strategic business priorities for your areas of responsibility and driving performance against key objectives.
• Be a self-starter, able to use your own initiative and make sound, complex decisions at pace.
• Lead performance within your business area, undertaking regular face-to-face performance reviews with your direct reports, identifying risks to performance achievement, and driving forward continuous improvement.
• Be at the forefront of overseeing business change; leading others through the implementation, and embedding, of new policies and procedures.
• Work alongside multiple, senior representatives from other government departments/external bodies, building strong, collaborative relationships which enhance our reputation and achieve excellent outcomes.
• Provide visible, effective leadership through regular site visits, taking a personal lead in engaging with and communicating key messages with clarity and passion to obtain buy in.
• Motivate teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers.
• Encourage creative thinking and collaborative working between teams and directorates to drive innovation and service improvements.
• Contribute to people planning activities, ensuring appropriate and effective deployment of people and resources within and between sites.
• Develop a holistic grasp of all customer types enabling you to lead, design and manage new business roles and processes that continuously improve the quality of customer experience.
• Ensure all matters are dealt with promptly and sensitively, in line with DWP policies and procedures, and legislative frameworks, managing risk exposure by overseeing compliance.
• Due to the nature of this role, there will be frequent travel and overnight stays.
• Proud member of the Disability Confident employer scheme

Job description

Government Recruitment Service in Birmingham is seeking a Senior Operations Leader to oversee a large, geographically diverse team, delivering flexible, high-quality customer service and performance.

You will lead change, set priorities, conduct performance reviews, and build strong cross-government relationships while travelling regularly and supporting Disability Confident initiatives.

This permanent, full-time role offers a salary of £57,946 to £68,205 per year.