Senior Operations Leader – Luxury Hotel, GM Backup

Harbour Hotels Group; Guildford; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Progression opportunities

Career pathways

Competitive salary

On-the-job training

Hotel stay & F&B discounts

Benefits platform

Employee Assistance Program

Meals on duty

Résumé du poste

Harbour Hotels Group in Guildford is seeking an Operations Manager to be the strategic business leader for the hotel, delivering clear strategies, exemplifying leadership, and ensuring all targets are met while championing our people.You will support the General Manager, deputise in their absence, and drive guest satisfaction and commercial performance with meticulous attention to detail. Experience in a 5‑star environment is desirable to raise service standards across the property.

Qualifications

• Previous experience in a 5-star environment is desirable.

Responsabilités

• The Operations Manager will be the strategic business leader for the hotel, delivering strategies, providing exemplary leadership to ensure all targets are met and exceeded, and acting as a true people champion. They will deputise in the absence of the General Manager and be involved in every aspect of hotel operation important to commercial viability and guest satisfaction.

Description du poste

Harbour Hotels Group in Guildford is seeking an Operations Manager to be the strategic business leader for the hotel, delivering clear strategies, exemplifying leadership, and ensuring all targets are met while championing our people.You will support the General Manager, deputise in their absence, and drive guest satisfaction and commercial performance with meticulous attention to detail. Experience in a 5‑star environment is desirable to raise service standards across the property.