Senior operations executive

CM recruitment; London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A luxury tour operator is seeking a Senior Operations Executive for a home or hybrid-based role. The ideal candidate will have experience in managing high-profile client travel plans and will ensure a seamless holiday experience. They will be responsible for coordinating bookings, liaising with suppliers, and solving any issues that arise during travel. Attractive benefits include a competitive salary, travel fund, and additional wellness days.

Benefits

Performance bonus

23 days paid holiday plus public holidays

£1,000 personal travel credit annually

Paid learning and development courses

Discounted travel benefits for the family

Wellness day off with spa treatment

Book Club with 2 free books or audiobooks/month

Extra day off for your Birthday

2 Volunteer days off per year

Qualifications

• Minimum 2-3 years in operations for luxury tour operators or DMC.
• Strong leadership and communication skills.
• Ability to work under pressure with operational deadlines.

Responsibilities

• Handle VIP bookings in Europe and worldwide.
• Ensure timely booking of services and finalisation of travel documents.
• Maintain CRM and reservations systems up-to-date.

Skills

Organisational skills

Attention to detail

Customer service

Analytical thinking

Team player

Problem-solving

Job description

Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand..

Operations executives duties
-Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.
-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holiday

Senior Operations executives skills required
-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe
-Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC's and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken
-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences

What they are offering:
-A base salary of £38,000 - £45,000 per annum. Performance bonus
-23 days of paid holiday (excluding public holidays)
-An extra day off for your Birthday
-A wellness day off which includes a spa treatment
-2 Volunteer days off a year
-£1,000 of personal travel credit each year to use on personal holidays
-Discounted worldwide travel for you and your family
-Paid learning and development courses
-Contributory pension
-Book Club with access to 2 free books or audiobooks per month
-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to [e-mail] quoting DT59912