Senior Operations Executive

Totaljobs Group Ltd; Woking; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exceptional opportunity awaits with a leading sales and marketing agency, where creativity meets operational excellence. As a Senior Operations Executive, you'll play a pivotal role in managing client projects and ensuring seamless execution of innovative campaigns across Europe. You'll thrive in a dynamic environment that values collaboration and customer focus, while honing your project management skills. Join a forward-thinking team that champions diversity and inclusion, and be part of a mission to create memorable customer experiences. If you're ready to take your career to the next level, this is the place for you!

Qualifications

• Experience in managing client relationships and project timelines.
• Strong communication skills to engage with clients effectively.

Responsibilities

• Manage client activities and ensure timely delivery of projects.
• Prepare reports and evaluate campaign performance for clients.

Skills

Project Management

Communication Skills

Customer Focus

Collaboration

Personal Organization

Results Driven

Tools

Google Docs

DSP Portal

Job description

This job application is restricted to applicants in the UK only.

Your next career starts with Acosta Europe!

Acosta Europe is an exceptional business that values its people. As part of one of the largest Sales and Marketing agencies in the world, we are currently seeking a Senior Operations Executive to cover Maternity Leave for our business entity Disrupt.

As the creative and experiential arm of Acosta Europe, Disrupt runs effective customer experience campaigns for brands all over Europe. From music festivals to pop-up shops, Disrupt is innovative and ensures that experience is everything.

Hours per week: 37.5 hours

Fixed Term Contract: 12 months

Roles and Responsibilities:

1. Project Management:
   • Ensure all client activities are delivered on time, e.g., updating the staffing managers on outstanding calls/activities for live jobs and keeping the client informed.
   • Measure activity performance using appropriate systems, tools, and techniques.
   • Manage relationships with all Disrupt clients, keeping them updated on activities and building briefing documents for client approval.
   • Attend weekly client-facing meetings and update calls, supporting the Disrupt Account Manager.
   • Take initial activity briefs from clients, develop proposals, and work with the Account Manager to build the activity.
   • Ensure Google Docs is updated with all relevant documents for clients and staffing managers.
2. Reporting:
   • Complete all weekly/ad-hoc reports for clients.
   • Provide campaign evaluations and recommendations for future improvements.
3. DSP Portal:
   • Set up new DSP reports and campaigns for each new client activity.
   • Maintain all DSP reports and campaigns.
   • Upload all staff shifts onto DSP and confirm with staffing managers for staff assignment.
   • Check all submitted DSP reports from the previous day, ensuring all data fields are correct.
4. Operational:
   • Ensure all Head Office guides and templates are kept updated.
   • Create guides for all new internal processes at Acosta Europe.
   • Identify and provide feedback on process development.
5. Results Driven: Creates sustainable competitive advantage.
6. Personal Organization and Effectiveness: Manages multiple priorities efficiently.
7. Collaboration: Builds partnering relationships with customers, suppliers, and colleagues.
8. Customer Focus: Ensures each customer sees value in the product/service provided.
9. Communication Skills: Communicates persuasively to win support.

JOIN THE TEAM

Got what it takes?

In your application, we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

We are career makers, not just job creators. Apply now to join #OurATeam

Acosta Europe is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.