Head of Operations (AWDO-P15244)

AWD online; West Midlands; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Company car

Private medical cover

Job summary

AWD Online is seeking a Head of Operations for a field-based, UK-wide leadership role overseeing commercial performance, people development and customer standards across a large multi-site estate. You will own P&L and EBITDA, coach regional leaders, drive growth, and embed operational strategy while travelling regularly to sites across England and beyond to support brand standards and customer experience.

This senior role reports to the top operations leadership and requires proven multi-site

Qualifications

• Senior operational leadership experience across large multi-site networks.
• Proven ability to lead field-based teams and support functions.
• Strong commercial acumen with delivery of sales growth, EBITDA, and P&L.
• Leadership, coaching and succession planning capability.
• Ability to drive operational change and embed new processes across dispersed teams.
• Stakeholder management and influencing skills at senior level.
• Analytical, organisational and planning skills with KPI interpretation.
• Advanced Microsoft Excel, PowerPoint and Word.
• Full UK driving licence and willingness to travel UK-wide.
• Based centrally to the store network including Lancaster, Chester, Grimsby, Nottingham, north and south and south-west London, Surrey and Berkshire.
• Full right to work in the UK - No sponsorship available.

Responsibilities

• Lead regional and district leaders, coach and develop teams, and embed company values.
• Drive sales, EBITDA, profit and P&L performance across the estate.
• Implement operational strategy, brand standards and core processes.
• Improve customer experience using feedback, standards and KPIs.
• Maintain health and safety compliance, audits and controls.
• Build relationships with senior leadership, partners and brand stakeholders.
• Lead business reviews and drive continuous improvement initiatives.
• Conduct coaching and field visits, and participate in project teams.

Skills

Leadership

P&L management

Multi-site operations

Stakeholder management

Financial acumen

Travel flexibility

Excel

PowerPoint

People development

Coaching

Tools

Excel

PowerPoint

Word

Job description

Join a field-based senior leadership opportunity with responsibility for commercial performance, people development and customer standards across a large multi-site estate. Ideal candidates will bring proven multi-site operational leadership and strong P&L expertise.

If you’ve also worked in the following roles, we’d also like to hear from you: National Operations Manager, Regional Operations Manager, Head of Retail Operations, Head of Hospitality Operations, Multi-Site Operations Manager, Retail Operations Manager, Hospitality Operations Manager, Commercial Operations Manager, Senior Operations Manager

The package includes a company car and private medical cover (single cover).

SALARY: From £70,000 per annum (depending on experience) + Benefits

LOCATION: Field-based, with regular travel to relevant brand sites across the North and South regions, travel to internal and external meetings with occasional overnight stays (Map will be provided at telephone interview stage)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an excellent opportunity for a Head of Operations to shape commercial performance, people capability and customer standards across a multi-site estate.

Reporting to a senior operations leader, the Head of Operations will guide regional and district leaders, own P&L and EBITDA performance, and embed operational strategy.

With extensive travel across England, the Head of Operations will build stakeholder relationships, coach field leaders and drive consistent execution, growth and customer experience.

DUTIES

Your duties as the Head of Operations include:

• People Leadership and Succession: Lead, coach and develop regional and district leaders, strengthen succession planning and embed company values
• Commercial Performance: Drive sales, EBITDA, profit and P&L performance, control expenditure and identify opportunities to accelerate business growth
• Operational Strategy and Standards: Implement operational strategy, strategic initiatives, core processes, brand standards and success routines across the estate
• Customer Experience: Use guest feedback, operating standards and performance data to improve service, product quality, cleanliness and customer satisfaction
• Compliance and Controls: Maintain health and safety compliance, audits, cash controls, inventory safeguards and required operational controls
• Stakeholder and Brand Relationships: Build effective relationships with senior leadership, support teams, external partners and brand stakeholders
• Business Reviews and Improvement: Lead business reviews, challenge existing processes, use KPIs to drive continuous improvement and support new initiatives
• Field Leadership and Projects: Conduct coaching and operational visits, lead communications and contribute to projects and project teams

CANDIDATE REQUIREMENTS

ESSENTIAL

• Proven senior operational leadership experience within multi-site retail, hospitality, leisure or foodservice, with accountability for large geographic regions and high-volume operations
• Demonstrated success leading and developing field-based leadership teams and wider operational support functions
• Strong commercial acumen with proven delivery of sales growth, EBITDA improvement, profit performance and multi-site P&L management
• Strong leadership, coaching, succession planning and people development capability
• Proven ability to lead operational change, implement strategic initiatives and embed new processes and systems across geographically dispersed teams
• Strong stakeholder management, communication and influencing skills, with confidence engaging senior leaders, external partners and frontline employees
• Strong analytical, organisational and planning skills, with the ability to interpret KPIs and manage competing priorities
• Advanced Microsoft Excel, PowerPoint and Word skills
• Full UK driving licence and flexibility to travel extensively throughout the UK, including occasional overnight stays
• Able to be based centrally to the store network, including Lancaster, Chester, Grimsby, Nottingham, north and south and south-west London, Surrey and Berkshire
• Full right to work in the UK without restrictions - No sponsorship available

DESIRABLE

• Previous experience within a franchised, branded or corporate hospitality environment
• Experience working within a high-growth or transformational business