Senior Operations Director: Lead Delivery & Growth

Sagoss Group; South Oxfordshire; Presencial; GBP 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Birthday leave

Descripción de la vacante

Sagoss Group, an award-winning technology business, seeks an Operations Director in Henley-on-Thames to lead engineering, support, procurement and customer delivery. You will drive pace, clarity and accountability across operations working directly with the CEO.

You will win and mobilise new business, strengthen margins and build trusted relationships with customers and suppliers, blending strategic thinking with hands-on leadership for an ambitious growth phase.

Formación

• Senior operations leadership experience in an engineering, technology or field-service business.
• Proven track record across engineering delivery, supply chain and procurement, customer support and bids or tenders.
• Strong business acumen, including budgets, P&L, pricing and commercial decision-making.
• Demonstrable experience managing large, complex projects and contract mobilisations.
• Sound working knowledge of compliance, health and safety and ISO-based management systems.
• Excellent communication and presentation skills, with the ability to engage boards, customers and evaluation panels.
• Degree or equivalent experience in engineering, operations or business management.
• Full UK driving licence.

Responsabilidades

• Lead, motivate and develop field operations and business services teams, turning business strategy into clear operational plans, priorities and measurable targets.
• Oversee field engineering, installations, workshop and first-line support, driving safe, timely and high-quality delivery.
• Strengthen SLA performance, response times, engineer utilisation, dashboards and reporting, using Power BI, AI and new tools to improve efficiency and automation.
• Own procurement strategy, supplier selection, negotiation, contracts, stock, spares and logistics to secure value, quality and continuity of supply.
• Lead technical and support desks, act as a senior escalation point and use service data, feedback and account reviews to improve performance.
• Partner with Sales & Bids on opportunity qualification, technical and pricing input, tender responses, presentations and contract mobilisation.
• Maintain ISO-based management systems and accreditations, supporting audits and compliance with health and safety, CDM, UK GDPR, cyber security and contractual obligations.
• Lead large, complex multi-site projects and contract mobilisations, establishing clear governance, risk management and reporting.
• Own the operational budget and contribute to forecasting, pricing, margin management and profitability improvement.
• Build strong relationships with customers, partners, suppliers and subcontractors to support service quality, renewals and profitable growth.

Conocimientos

Senior operations leadership

Engineering delivery

Supply chain & procurement

Customer support

Bids & tenders

Budgets & pricing

ISO compliance

Communication skills

Engineering degree

Full UK driving licence

Educación

Degree or equivalent in engineering/ops/business

Herramientas

Power BI

Descripción del empleo

Sagoss Group, an award-winning technology business, seeks an Operations Director in Henley-on-Thames to lead engineering, support, procurement and customer delivery. You will drive pace, clarity and accountability across operations working directly with the CEO.

You will win and mobilise new business, strengthen margins and build trusted relationships with customers and suppliers, blending strategic thinking with hands-on leadership for an ambitious growth phase.