Operations Director

Sagoss; Henley-on-Thames; On-site; GBP 90,000 - 130,000; Full time

Job summary

Sagoss is seeking an Operations Director to join our Henley-on-Thames team. You will lead engineering, support, projects, procurement and customer delivery, driving pace, clarity and accountability in operations.

Working directly with the CEO, you will mobilise new business, strengthen margins and build trusted customer and supplier relationships. This role combines strategic thinking with hands-on leadership and offers significant impact.

Qualifications

• Senior operations leadership in engineering/tech or field-service business.
• Proven delivery across engineering, supply chain, procurement, support and bids.
• Strong business acumen with budgets, P&L, pricing decisions.
• Experience managing large, complex projects and contract mobilisations.
• Knowledge of compliance, health and safety and ISO management systems.
• Excellent communication with boards, customers and evaluation panels.
• Degree or equivalent in engineering, operations or business management.
• Full UK driving licence.

Responsibilities

• Lead field operations and business services teams with clear plans and targets.
• Oversee engineering delivery, installations, and first-line support.
• Improve SLA performance, response times, dashboards using Power BI and AI.
• Own procurement strategy, supplier selection, contracts and logistics.
• Lead customer and partner relationships, handling escalations.
• Support growth through bids, tenders, pricing input and mobilisations.
• Maintain ISO-based management systems and compliance.
• Manage large multi-site projects with governance and risk reporting.
• Oversee budget, forecasting, pricing and profitability improvements.
• Build relationships with customers, suppliers and subcontractors.

Skills

Senior ops leadership

Engineering delivery

Supply chain management

Procurement

Budgeting & P&L

Stakeholder management

Education

Degree in engineering/operations/business

Tools

Power BI

Job description

Operations Director

Join our team at Sagoss, an award-winning, product-led technology business at an exciting stage of growth. This high-impact opportunity suits a commercially minded operations leader who enjoys improving performance, developing people and delivering excellent customer outcomes.

If you've also worked in the following roles, we'd also like to hear from you: Director of Operations, Head of Operations, Senior Operations Manager, Head of Business Operations, Service Delivery Director, General Manager, Head of Service Delivery, Operations Lead

SALARY: Competitive + Benefits

LOCATION: Henley-on-Thames, Oxfordshire

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

Make a visible difference in a senior leadership role with the freedom to shape how a successful technology business delivers and grows.

Working directly with the CEO, the Operations Director will lead engineering, support, projects, procurement and customer delivery, bringing pace, clarity and accountability to operations.

The Operations Director will play a key part in winning and mobilising new business, strengthening margins and building trusted customer and supplier relationships.

For someone who combines strategic thinking with hands-on leadership, the Operations Director offers real variety, influence and the chance to shape an ambitious next chapter.

ABOUT US

Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.

Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.

Accellerate is a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.

Healthium Clinics is a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.

DUTIES

• Leadership and Strategy: Lead, motivate and develop field operations and business services teams, turning business strategy into clear operational plans, priorities and measurable targets
• Engineering and Service Delivery: Oversee field engineering, installations, workshop and first-line support, driving safe, timely and high-quality delivery
• Performance and Improvement: Strengthen SLA performance, response times, engineer utilisation, dashboards and reporting, using Power BI, AI and new tools to improve efficiency and automation
• Supply Chain and Procurement: Own procurement strategy, supplier selection, negotiation, contracts, stock, spares and logistics to secure value, quality and continuity of supply
• Customer Experience: Lead technical and support desks, act as a senior escalation point and use service data, feedback and account reviews to improve performance
• Bids, Tenders and Growth: Partner with Sales & Bids on opportunity qualification, technical and pricing input, tender responses, presentations and contract mobilisation
• Compliance and Quality: Maintain ISO-based management systems and accreditations, supporting audits and compliance with health and safety, CDM, UK GDPR, cyber security and contractual obligations
• Projects and Mobilisation: Lead large, complex multi-site projects and contract mobilisations, establishing clear governance, risk management and reporting
• Commercial Performance: Own the operational budget and contribute to forecasting, pricing, margin management and profitability improvement
• Relationships and Growth: Build strong relationships with customers, partners, suppliers and subcontractors to support service quality, renewals and profitable growth

CANDIDATE REQUIREMENTS

• ESSENTIAL
• Senior operations leadership experience in an engineering, technology or field-service business
• Proven track record across engineering delivery, supply chain and procurement, customer support and bids or tenders
• Strong business acumen, including budgets, P&L, pricing and commercial decision-making
• Demonstrable experience managing large, complex projects and contract mobilisations
• Sound working knowledge of compliance, health and safety and ISO-based management systems
• Excellent communication and presentation skills, with the ability to engage boards, customers and evaluation panels
• Degree or equivalent experience in engineering, operations or business management
• Full UK driving licence
• DESIRABLE
• Project management qualification such as Agile, PRINCE2, APM or PMP
• Health and safety qualification such as NEBOSH or IOSH Managing Safely and/or a procureme