Senior Operations Director: Tech Delivery & Growth

AWD online; Henley-on-Thames; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private medical insurance

Birthday leave

Job summary

Sagoss Group seeks an experienced Operations Director to shape how a technology business delivers and grows. You will partner with the CEO to lead engineering, service delivery, procurement and customer outcomes across multiple sites.

This senior role combines strategic thinking with hands-on leadership, driving performance, governance and continuous improvement while building strong relationships with customers and suppliers to support profitable growth.

Qualifications

• Senior operations leadership experience in an engineering, technology or field-service business.
• Proven track record across engineering delivery, supply chain and procurement, customer support and bids or tenders.
• Strong business acumen, including budgets, P&L, pricing and commercial decision-making.
• Demonstrable experience managing large, complex projects and contract mobilisations.
• Sound working knowledge of compliance, health and safety and ISO-based management systems.
• Excellent communication and presentation skills, with the ability to engage boards, customers and evaluation panels.
• Degree or equivalent experience in engineering, operations or business management.
• Full UK driving licence.

Responsibilities

• Lead, motivate and develop field operations and business services teams, turning business strategy into clear operational plans, priorities and measurable targets.
• Oversee field engineering, installations, workshop and first-line support, driving safe, timely and high-quality delivery.
• Strengthen SLA performance, response times, engineer utilisation, dashboards and reporting using Power BI and new tools to improve efficiency and automation.
• Own procurement strategy, supplier selection, negotiation, contracts, stock, spares and logistics to secure value and continuity of supply.
• Lead technical and support desks, act as a senior escalation point and use service data to improve performance.
• Partner with Sales & Bids on opportunity qualification, technical and pricing input, tender responses, presentations and contract mobilisation.
• Maintain ISO-based management systems and accreditations, supporting audits and compliance with health and safety, CDM, UK GDPR, cyber security and contractual obligations.
• Lead large, complex multi-site projects and contract mobilisations, establishing governance, risk management and reporting.
• Own the operational budget and contribute to forecasting, pricing, margin management and profitability improvement.
• Build strong relationships with customers, partners, suppliers and subcontractors to support service quality, renewals and profitable growth.

Skills

Senior leadership

Engineering delivery

Supply chain

Procurement

Customer support

Bids & tenders

Budgeting

P&L

Contract management

ISO compliance

Communication

Driving licence

Education

Degree or equivalent in engineering/operations/business management

Job description

Sagoss Group seeks an experienced Operations Director to shape how a technology business delivers and grows. You will partner with the CEO to lead engineering, service delivery, procurement and customer outcomes across multiple sites.

This senior role combines strategic thinking with hands-on leadership, driving performance, governance and continuous improvement while building strong relationships with customers and suppliers to support profitable growth.