Senior Operations Coordinator

Freightserve recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics recruitment agency is seeking a Senior Operations Coordinator based in Greater London. The candidate will manage time-critical shipments, coordinate with global partners, and ensure compliance with aviation regulations. This role requires expertise in freight forwarding and excellent communication skills. Working hours are Monday to Friday. Join an esteemed organization known for its outstanding service within the logistics sector.

Qualifications

• Experience in freight forwarding, aviation logistics, AOG / time-critical movements, or similar.
• Strong understanding of airfreight processes and global logistics.
• Ability to work in fast-paced, high-pressure environments.

Responsibilities

• Manage and oversee time-critical shipments.
• Coordinate with airlines and ground transport partners.
• Monitor live shipments and resolve operational issues.
• Ensure compliance with aviation security and regulations.
• Negotiate rates with airlines and suppliers.

Skills

Freight forwarding

Aviation logistics

High-pressure decision-making

Excellent communication

Job description

Freightserve recruitment are looking for a Senior Operations Coordinator for a well-established niche sector Freight Forwarder based in the West Drayton area.

About the Role

The Senior Operations Specialist is a key member of the operations team, responsible for leading day-to-day control of time-critical shipments, coordinating global partners, and ensuring flawless execution across air, road, and multimodal movements. This role requires strong decision-making, rapid problem-solving, and the ability to manage high-value aviation and time-critical cargo with precision.

This position plays an essential part in delivering world-class service to our customers while supporting growth, process improvement, and operational excellence.

Key Responsibilities

• Manage and oversee time-critical shipments (AOG, NFO, hand-carry, engines, APUs, parts, spares).
• Coordinate with airlines, handlers, agents, and ground transport partners to ensure seamless end-to-end execution.
• Monitor live shipments and proactively resolve delays, risks, and operational issues.
• Ensure compliance with aviation security, customs, and regulatory requirements.
• Lead operational escalations during out-of-hours or complex logistics movements.
• Build strong relationships with suppliers, carriers, and global partners to ensure performance and reliability.
• Ensure all jobs are executed accurately within internal systems (e.g. Boxtop), including cost control and job profitability checks.
• Mentor and support junior operations staff with training and daily guidance.
• Negotiate rates with airlines, partners, and suppliers where required.

Key Skills & Experience

• Experience in freight forwarding, aviation logistics, AOG / time-critical movements, or similar.
• Strong understanding of airfreight processes, cargo operations, and global logistics.
• Ability to work in fast-paced, high-pressure environments with rapid decision-making.
• Excellent communication skills with customers and suppliers.

Working hours are Monday - Friday (Apply online only)

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.