Senior Operations & Commercial Manager - Maintenance

Ian Williams Ltd; England; On-site; GBP 80,000 - 105,000; Full time

Benefits offered by this job

Profit share

Car allowance

Enhanced pension

Annual leave with buy/sell

Life assurance

Medical insurance

Enhanced parental pay

Training & development

Exclusive discounts

Wellbeing support

Job summary

Ian Williams Ltd is seeking an Operations and Commercial Manager to lead a new Responsive Maintenance unit in East Anglia. The role demands strong commercial and operational leadership to drive performance, compliance, and exceptional service delivery for housing clients and residents.

You will build capable, resilient teams, oversee budgeting and forecasting, and ensure safe, high-quality outcomes across multiple contracts. DBS checks and equality of opportunity are integral to our process.

Qualifications

• Experience leading operational and commercial teams.
• Track record in budgeting, forecasting, and financial reporting.
• Strong communication and stakeholder management.
• Commitment to health, safety and wellbeing.

Responsibilities

• Set and monitor objectives, targets, and KPIs.
• Coach team to anticipate challenges and apply practical solutions.
• Develop team through coaching and targeted training.
• Manage budgeting, forecasting, and asset utilisation.
• Ensure compliance with codes, safety regulations and industry standards.
• Drive high-quality, customer-focused outcomes.
• Foster wellbeing and inclusion.

Skills

Leadership

Operations leadership

Budgeting

Forecasting

Financial reporting

Stakeholder mgmt

People development

Health and safety

Job description

Ian Williams Ltd is seeking an Operations and Commercial Manager to lead a new Responsive Maintenance unit in East Anglia. The role demands strong commercial and operational leadership to drive performance, compliance, and exceptional service delivery for housing clients and residents.

You will build capable, resilient teams, oversee budgeting and forecasting, and ensure safe, high-quality outcomes across multiple contracts. DBS checks and equality of opportunity are integral to our process.