Senior Operations Analyst, Financial Services (London)

TD; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

TD in London, United Kingdom seeks a qualified professional to execute complex transactions and overrides accurately, while coordinating with partners on initiatives and ensuring SLAs are met. You will document exceptions, perform root-ccausal analysis, and provide actionable process improvements.

The role emphasizes risk-aware decision-making, clear communication, and the ability to support multiple channels with accuracy and speed.

Qualifications

• Undergraduate degree or college diploma.
• 3+ years of relevant experience in operations or customer service.
• Strong analytical and communication skills.

Responsibilities

• Execute complex transactions and overrides accurately and on time.
• Coordinate with partners on initiatives and may act as project lead.
• Identify and document process exceptions; escalate as needed.
• Provide accurate analysis of process drivers and recommendations.

Skills

Customer service

Process improvement

SLA adherence

Data analysis

Stakeholder communication

Education

Undergraduate degree

Tools

Excel

PowerPoint

Reporting tools

Job description

TD in London, United Kingdom seeks a qualified professional to execute complex transactions and overrides accurately, while coordinating with partners on initiatives and ensuring SLAs are met. You will document exceptions, perform root-ccausal analysis, and provide actionable process improvements.

The role emphasizes risk-aware decision-making, clear communication, and the ability to support multiple channels with accuracy and speed.